Job Description

Designation:Content Rating Expert (SME)
Business Vertical:IOA
Reporting Manager:Team Manager (TM)
Location:India
Typical Background: 5-8 years in HR domain with experience authoring SOPs, managing escalations, and enforcing policy.
Role Purpose:
Apply policy judgment to complex HR cases; define acceptance criteria, mentor Generalists, and refine training data and rubrics to improve model quality.
Core Responsibilities:
Interpret complex HR outputs involving eligibility, documentation, and SLA compliance.
Define golden examples and edge-case boundaries for high-risk HR flows.
Conduct root cause analysis on recurring defects and recommend rubric/prompt enhancements.
Mentor Generalists and lead training sessions on nuanced HR policies and compliance.
Must-Have Experience:
Strong grasp of HR SOPs, compliance language, and PII handling.
Experience in SOP authorship or policy rollout.
Skilled in presenting policy rationale and guiding decisions.
MINIMUM QUALIFICATIONS:
Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
5-8 years in HR domain with experience reviewing HR content.
Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
Strong focus on quality of work and attention to detail.
Excellent written, verbal and presentation communication skills.
Exposure to core HR processes , Working knowledge of HR and CMS systems
Familiarity with HR systems, case tools, and content platforms.
Open to work in 24 * 7 shifts & on call rotation
Strong fluency in English and analytical review skills.
PREFERRED QUALIFICATIONS:
Certification in HR or Compliance (e.g., SHRM-SCP, HRCI, or equivalent).
Experience in policy interpretation for global HR standards and risk governance.
Proven ability to lead RCA and calibration initiatives for quality improvement.

Skills Required