Job Description

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role: Mission of this team: Build and deliver world’s best B2B Digital Marketing Experience to prospects and customers. Role Description: QA the content as part of the content authoring and publishing process to ensure high-quality is maintained while updating new content to existing and new pages of ServiceNow.com and other web properties. Leverage AEM CMS system and testing tools and methodology to perform the role

• Understand the context and requirements and Develop and execute test cases
• Create, update and monitor defects to resolution using bug-tracking tool
• Test front-end web functionality including cross browser capability, responsive, and community aspects
• Test regression tests for web pages before/during/after go-live across browsers/devices. Check things like 404 errors, ensure pages on translated websites have right fall-back options, etc.
• Work with development team to get the fixes implemented and close the defects
• Check content appropriateness like grammar, spelling, sentence construction, etc
• Testing page performance, accessibility testing, analytics tagging, etc.
• Analyze existing automation infrastructure and solutions and leverage the same in testing
• Work in an agile, rapid development and prototyping environment

Qualifications
To be successful in this role you have:

• 3+ years of experience with Software Quality Assurance testing and processes
• Strong Experience with AEM and Content QA methodology
• Strong Experience with QA of Web Properties for Functional and Non-Functional Requirements
• Experience with load and performance testing
• Experience with web application testing, cross browser testing, responsive designs, HTML 5, CSS, Jquery, Javascript testing
• Experience with Agile/scrum/waterfall development and project methodologies
• Exposure to Content Authoring and Publishing will be huge
• Good problem solving skills
• Good team player and ability to collaborate well with global teams
• Good written and verbal communication skills

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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.