Job Description

Excellent Communication Skills is Mandatory

Candidate should be comfortable working rotational shift.

Job Summary

We're seeking a proactive and empathetic Content Moderator to manage and nurture the client's seller community. You will play a key role in building trust among the seller base by maintaining a safe, helpful, and engaging environment within the online seller forum.

Key Responsibilities

Monitor forum discussions and ensure adherence to community guidelines

Respond to seller queries, complaints, and concerns in a timely, respectful manner

Identify and escalate critical issues to support or internal stakeholders

Remove spam, off-topic, or abusive content as per policy

Tag or route posts to the right departments (e.g., payments, returns, policies)

Support implementation of campaigns or announcements within the forum

Track forum trends, pain points, and sentiment to generate insights

Maintain FAQ articles, community standards, and onboarding guides for new sellers

Required Skills & Experience

2-6 years of experience in customer support, community management, or moderation (preferably in eCommerce)

Understanding of online marketplace ecosystems

Experience working in a fast-paced, KPI-driven BPO setting.

Familiarity with seller operations like order fulfillment, returns, performance metrics

Hands-on experience with moderation tools (e.g., Discourse, Khoros, Zendesk Community, or Meta Workplace)

Ability to handle difficult conversations and manage conflicts professionally

Preferred Qualifications:

Bachelor's degree in any discipline

Strong communication skills - both verbal and written

Strong analytical skills with proficiency in data analysis tools (e.g., Excel)

Proficiency in MS Office and CRM tools (e.g., Salesforce, Freshdesk, Zendesk)

Interested candidates please share your CV on 9833283857

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?58,000.00 per month

Schedule:

Night shift US shift
Experience:

Content Moderation: 2 years (Required)
Work Location: In person