Job Description

Our Company



Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.



We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!



In this role, you will work closely with support, product and engineering teams to achieve customer and business goals, and develop plans, content, and experiences to achieve measurable outcomes. You'll use data and insights to measure content, improve discoverability, and discover opportunities to improve customer success. You'll develop a deep understanding of Pro Design products, and the competitive landscape to deliver content that increases Adobe's brand, value and trust with customers.

The ideal candidate will have previous experience developing content in the software industry, with excellent background in customer support, customer engagement, sales and marketing. This person is able to work independently with multiple partners, meet commitments, and improve overall engagement.

Responsibilities:

Define, deliver, develop, and lead content and technical documentation for a suite of products within multiple channels - web, in-app, community, social and more. Improve customer data analysis to identify and build strategies for knowledge, troubleshooting, and outcome-based content Work with marketing and product teams to come up with projects and campaigns to aid self- serve, improve ARR and grow product usage Lead projects, results and dependencies in the context of narrow release timelines. Collaborate with engineering, support and product management to understand product goals, technical details, and implement content needs. Be capable of wearing multiple hats: strategist, creator/author, quality control/editor, customer support, and project manager. Build and/or maintain logical information architectures with a primary focus on usability and discoverability Collect and analyze quality metrics to ensure content success and goals.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.



Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.