Job Description

The Content Developer, Sr Technical Writer follows their own judgment in the creation, analysis, and review of product documentation. They collaborate with


many areas of the organization on projects and provides mentorship to other Content Developers.

What You'll Do:

Writes technical and user information, bringing broad experience and new ideas to each project. Completes self and peer reviews of content, providing coaching and mentorship others on consistency and simplicity of language. Reviews complex drawings and design reports, writes text with few errors, and leads the layout and design of materials. Uses the product software to review feature plans and is able to recommend appropriate content creation. Counsels with other areas of the business to understand and respond to content needs. Identifies and proactively recommends required content updates based on product enhancements. Ensures all content is complete and available on time throughout the software development lifecycle. Prioritizes projects independently and guides Content Developers in prioritization. Determines accurate time estimates for project tasks. Proactively researches product changes to determine scope for assigned areas. Identifies and recommends solutions to complex problems. Coaches and mentors Content Developers ensuring consistent and high standards of content delivery.

What you will need to succeed:

Excellent English verbal and written communication skills. Ability to do independent research and make recommendations. Originality and thought leadership. Strong interpersonal skills, including an ability to work comfortably with SMEs (Subject Matter Experts). Experience working closely with product management and product developments teams as part of the software development process. Knowledge of Agile methodology. Mentorship skills. Working knowledge of content creation tools. Problem solving skills.

Qualifications

5+ years applicable experience and demonstrated success/knowledge. 2+ years of specialized/industry experience. Bachelor's degree (or equivalent experience).

#LI-SH1 #Hybrid

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're

Proactive, Proud, Partners

.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses--the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

Health and Wellness:

Comprehensive health and wellness benefits designed to support your overall well-being.

Internal Mobility:

Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

Career Development:

Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Education Support:

Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

Inclusive Workplace:

Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

Work-Life Balance:

Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility:

Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.


We are an equal-opportunity employer.

Recruiter:

Shweta Halyal