Job Description

Content Creation & Design

Develop clear, concise, and user-friendly content tailored for driver partners (EV fleet drivers & field staff). Create communication materials such as SOP guides, onboarding manuals, FAQs, training modules, and process flow documents. Translate complex operational information into easy-to-understand formats. Design engaging digital content for mobile apps, dashboards, driver communication channels, and internal platforms.

2. Driver Engagement Communication

Build communication templates for daily engagement--alerts, updates, policies, guidelines, and training content. Develop content for driver awareness campaigns, performance updates, safety programs, and incentive communication. Ensure messaging is simple, relevant, and culturally aligned with the driver ecosystem.

3. Process Documentation

Document end-to-end processes for DE workflows, including onboarding, deployment, training, attendance, and compliance. Create visual process maps, SOPs, checklists, and quick-reference guides. Maintain a centralized repository of all DE process documents with version control.

4. Cross-Functional Collaboration

Work closely with Product, Operations, HR, Training, and Communications teams to collect input and validate content. Partner with designers to create visually appealing layouts for digital communication. Support product teams by providing UX writing and content for app notifications, screen text, and driver interfaces.

5. Digital Content Consistency

Ensure uniform content tone, style, and guidelines across all driver touchpoints (WhatsApp, App, SMS, physical copies, email). Maintain content libraries and ensure updated versions are accessible to stakeholders. Conduct audits to check content clarity, accuracy, and usability.

6. Continuous Improvement

Analyze feedback from driver partners to refine content and communication workflows. Recommend improvements in communication channels and DE processes. Contribute to building a stronger, more effective driver engagement ecosystem.
Job Type: Full-time

Pay: ?500,000.00 - ?800,000.00 per year

Benefits:

Flexible schedule Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person