Content Design Specialist

Year    Navi Mumbai, Maharashtra, India

Job Description


Job Requirements
Role/Job Title: Content Design Specialist
Business: Service
Function/ Department: Customer Experience-Training
Roles & Responsibilities:
' Create content for New hire learning / Monthly refreshers

  • Update Training content basis new product/process launch or modification in any product or process
  • Create daily briefings and roll out
  • Create assessments and roll out on MS Teams/LMS to gauge understanding
  • Learner experience management
  • Participate and collaborate in concept development and design ideation for digital learning modules applying elearning principles, game based learning and interactive learning modules
  • Collaborate with BPRG/Product teams, stakeholders to align content to learning objectives, create instructionally sound and engaging learning opportunities & develop assessment tools
  • Work with Operations, SQ, BPRG and identify training needs for target audience
  • Provide exercise and activities that enhances the learning process
  • Create supporting material/media (audio, video, simulations, role plays, games etc)
Secondary Responsibilities:
'Technical requirement - Should have understanding of the emerging applications of instructional design/content/multimedia, instructional technology and trends in online education and implement improvements
Key Success Metrics:
  • New Hire Training Throughput, Mock Call Evaluation, Learning Curve, OJT performance
  • Floor Refresher Refresher Efficacy
  • Updates/ Changes Effective and timely coverage
  • Training Content Most updated & relevant content
  • FCR/NPS

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Job Detail

  • Job Id
    JD3670967
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Navi Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year