Job Description

Designation- Customer Service Support (Fresher/ Lateral)

Reports To: Team Coach / Team Leader

Job Location- Andheri East Mumbai

Work Mode- Work from Office

Shift - Night

Responsibilities

v Answer inbound calls, related to appointments and other medical services professionally and efficiently.

v Answer Inbound Calls related to medication refills, Orders, lab and test results and take in messages for the doctor's office.

v Making outbound calls related to appointment confirmation/cancelling and rescheduling with providing information about (Appointment date and time, location and physician to be seen).

v Provide accurate information about healthcare services, clinic hours, policies, and procedures.

v Schedule, reschedule, or cancel patient appointments using Electronic Health Record (EHR) and Enterprise Practice Management (EPM) in the Practice Management System.

v Maintain confidentiality and adhere to HIPAA regulations.

v Document all interactions in (EHR) or healthcare-specific platforms.

v Resolve customer complaints and issues with empathy and professionalism.

v Maintain detailed records of customer interactions using (EHR) in Practice Management System.

v Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

v Collaborate with team members and other departments to improve customer experience.

v Stay updated on product knowledge, company policies, and industry trends.

Requirements

? Excellent communication.

? Basic knowledge of Word and Excel.

? Tech Savy and knowledge of CRM tools.

? Freshers / Prior experience in a healthcare call centre or customer service role.

? HSC/ Graduate in any stream.

? Immediate Joiner.

Job Type: Full-time

Pay: ?18,000.00 - ?40,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

Are you comfortable working US Shifts (Night)? Provided one side Transport? Can you speak in English Professionally?
Work Location: In person