As a Consumer Experience Dentist, you will play a pivotal role in shaping and
monitoring the patient experience across all our clinics. This is not a traditional clinical
role--it combines clinical expertise, patient empathy, and operational excellence. You
will ensure that patients receive world-class care, teams follow consistent protocols,
and every clinic delivers on our brand promise.
This is a high-impact role, requiring frequent clinic visits, sharp observation, structured
reporting, and collaboration with leadership to drive improvements.
Key Responsibilities
1. Patient Journey Audits
Conduct regular clinic visits to observe and assess the complete patient
journey--from reception to consultation, treatment explanation, and follow-up.
Identify friction points, lapses, or inconsistencies in patient experience.
Perform spot checks on hospitality, waiting time, treatment clarity, and
transparency.
2. Experience Strategy & Process Optimization
Develop frameworks to standardize consultation and patient care across all
clinics.
Partner with operations to reduce friction and ensure seamless patient flow.
Suggest and implement improvements in patient communication, hospitality,
and comfort.
3. Data-Driven Insights
Collect and analyze patient feedback during clinic visits.
Report recurring issues to leadership with actionable recommendations.
Track key experience metrics (NPS, patient satisfaction, follow-up adherence).
Who You Are
BDS/MDS with 1-3 years of clinical experience.
Strong understanding of patient psychology, communication, and hospitality in
healthcare.
Prior exposure to clinic operations, consumer experience, or quality audits is a
plus.
Analytical and structured thinker who can convert observations into actionable
insights.
Strong communication and influencing skills to coach doctors and staff
effectively.
Willingness to travel frequently within Bangalore across all clinics.
If Interested share your CV to dr.tahseen@doc32.in
Job Type: Full-time
Pay: ₹350,000.00 - ₹500,000.00 per year
Work Location: In person
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