Job Description

Main Purpose of Role:

Support the design, execution and continuous improvement of consumer care-related communication channels.

Role Accountabilities:

Complete process benchmarking related to consumer care systems and structures


Review and recommend technology solutions for automation and AI-supported workflows


Partner with GBS Digital Team, DTS and other stakeholders as needed to implement selected technology solutions

Functional/Business skills

Microsoft Office applications


Knowledge of chatbot programs/systems preferred

Essential Knowledge / Experience

Bachelor's degree in IT or related discipline, with a focus on analytics and/or AI


Demonstrated strong oral and written communication skills; attention to detail


Ability to work through challenging situations or complex problems to achieve goal


Demonstrated ability to manage and prioritize multiple projects, including providing stakeholder updates and communications


Ability to collaborate effectively with a diverse set of colleagues, customers, and stakeholders


.