Job Description

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you\'ll find unrivaled opportunities to succeed and realize your full potential.

The Team

As a member of the Operations Transformations team you will embark on an exciting and fulfilling journey with a group of intelligent and innovative globally aware individuals. The team essentially consists of specialists and Subject Matter Experts in Infrastructure Sectors like Transportation & Logistic (Aviation, Railways, Ports & Integrated Logistics), Energy And Resources, Industrial Infrastructure, Roads & Highways, Urban Transport, Water Supply & Sanitation, etc. , government policies, regulations and governance; public service delivery such as public health, education and skill development. Infrastructure practice supports and works with various ministries and departments at the Central & State Government levels. Our clients include infrastructure players, private equity players, government bodies, public sector organizations, and various multilateral and bilateral agencies.

Our professional services span a broad range including assisting clients in development of sector strategies and policies, market entry strategies, financial / commercial financial viability assessment, project formulation, feasibility assessments, governance and administrative reforms, institutional strengthening, capacity development, organization restructuring, reforms and restructuring, regulatory & policy reviews, accounting and financial management, fiscal analysis, e-governance projects, technology enabled public service delivery, socio-economic assessment, monitoring and evaluation, impact/outcome assessments for Public Private Partnerships, etc.

Deloitte brings an in-depth understanding of infrastructure projects and public sector at all levels-national, state, district, and local levels--gained through years of consistent service to this critical segment of our economy. It is this understanding that allows us to develop advanced thought leadership and contribute as a strategic partner in development initiatives for infrastructure sectors both in the public and private space as well as for public sector in general.

Roles and Responsibilities

• Lead and mentor a team of application support specialists and engineers.
• Foster a collaborative and high-performance team culture.
• Conduct performance evaluations, provide feedback, and identify areas for professional development.

Pre Sales:

• Define Operate Solutions for deals related to Application Support .
• Define Assets pricing models for AMS deals
• Participate in Orals for Application Support Capability demonstration

Service Delivery:

• Ensure the successful delivery of application managed services in accordance with agreed-upon SLAs and client expectations.
• Monitor and manage service performance, making proactive adjustments to meet service level targets.
• Collaborate with clients to understand their evolving needs and align services accordingly.

Incident and Problem Management:

• Oversee the resolution of application-related incidents and problems, coordinating with the support team to minimize downtime.
• Implement incident management best practices and continuous improvement initiatives.

Change Management:

• Work closely with the change management team to assess the impact of changes on application services and plan for seamless implementation.

Ensure changes are communicated effectively to relevant stakeholders.

Performance Optimization:

• Develop and implement strategies to optimize application performance and resource utilization.
• Collaborate with other teams to identify and implement improvements in application architecture and design.

Vendor Management:

• Collaborate with vendors to ensure the availability of necessary resources and support for applications.
• Evaluate and manage relationships with third-party service providers.

Documentation and Reporting:

• Maintain comprehensive documentation related to application configurations, processes, and procedures.
• Generate regular reports on service performance, incidents, and key metrics.

Continuous Improvement:

• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of application managed services.
• Stay current with industry trends and best practices to recommend and implement improvements.

How you\'ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there\'s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development.

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work-always striving to be an organization that is held up as a role model of quality, integrity, and positive change.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you\'re applying to.

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