Job Description

The AI Business Solutions Consulting Practice Manager (M6) for EMEA/Asia is part of Microsoft's strategic Solution Area AI Business Solutions, integrating Modern Work and Business Applications portfolios. Reporting to the Regional AI Business Solutions Leader, with a dotted line to the GDC (Global Delivery Center) Site Leader, this role is accountable for building and leading a regional consulting team of Solution Architects, Project Managers, and Consultants. The Practice Manager is responsible for delivering technical excellence in AI solutions, driving customer business outcomes, and ensuring operational rigor while providing organizational and thought leadership.

Responsibilities

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Responsibilities

Technology Leadership:

Maintain strong technical depth in AI Business Solutions. Promote continuous technical innovation and excellence. Align regional initiatives with global standards in collaboration with the GDC Site Leader (Americas). Oversee solution design, engineering methodologies, and the development of reusable assets to maximize efficiency and impact.

IP Reuse & Asset Development:

Champion the creation and reuse of intellectual property and solution accelerators, ensuring best practices are leveraged and scaled across projects.

Customer Focus:

Foster a customer-centric culture focused on delivering measurable business results. Maintain strong stakeholder relationships and incorporate Voice of the Customer feedback to drive improvement. Serve as executive sponsor for key accounts, ensuring alignment with customer strategy and proactive issue resolution. Owns highly strategic and complex customer relationships.

Portfolio & Financial Management:

Oversee AI Business Solutions consulting portfolio performance for the region from presales to delivery, including financial metrics such as revenue, pipeline, utilization, and consumption. Responsible for portfolio health, account management discipline, and achieving regional revenue and consumption targets. Manage forecasting, budgeting, and cost control.

Delivery Oversight:

Orchestrate and monitor delivery of cross-functional projects to achieve business outcomes and meet financial goals. Establish robust delivery management routines, proactively intervene in challenged projects, and ensure successful service delivery.

Resource & Capacity Management:

Work closely with the AI Business Solutions Site Leader for GDC to forecast and allocate resources to balance demand and capacity. Make informed hiring and talent decisions to ensure skill alignment with project needs, while maintaining engagement economics and target margins.

Quality, Compliance & Risk:

Ensure strict adherence to Microsoft's standards and policies. Implement governance controls, manage delivery risks, and foster early issue identification and resolution.

Continuous Improvement:

Drive ongoing improvements in delivery methodologies, tools, and team capabilities based on client feedback and industry best practices. Advocate for operational excellence and scalability in service delivery.

People Leadership:

Lead and mentor a diverse regional team, embodying Microsoft's leadership principles. Attract, develop, and retain high-performing talent. Build an inclusive, collaborative, and empowering team culture.

Organizational Growth:

Strategically develop organizational capabilities through workforce planning, succession planning, and skills development. Ensure continuous team evolution in response to emerging technologies and business needs.

Collaboration:

Promote "One Team" culture across regional and GDC teams, ensuring clarity of roles and effective knowledge sharing, enabling a unified global approach to AI Business Solutions delivery.

Operational Excellence:

Oversee business management, monitor key performance indicators, and implement process improvements to achieve financial and operational targets. Ensure compliance with internal policies and administrative efficiency.

Thought Leadership:

Define and communicate the strategic vision and offerings for the practice. Represent the practice in executive forums, provide insights into technology and industry trends, and act as a trusted advisor on AI transformation strategies.

Change Management:

Lead organizational change initiatives and ensure successful integration of regional and GDC capabilities. Provide feedback on execution and advocate for necessary corporate investments.

Qualifications

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Required/Minimum QualificationsBachelor's Degree in Computer Science, Engineering, or related field AND 20+ years relevant work experience OR equivalent experience. 8+ years team leadership or people management experience with direct reports.
Additional or Preferred QualificationsBachelor's Degree in Computer Science, Engineering, or related field AND 15+ years relevant work experience OR equivalent experience. 10+ years people management experience. 15+ years experience in sales/selling. 8+ years project/portfolio management experience. 4+ years account management experience. Technical Acumen: Broad knowledge of Microsoft 365, Dynamics 365, Power Platform, and AI solutions. Ability to engage in strategic solution architecture and lead teams in technical excellence, with strong awareness of AI-driven business transformation trends. Leadership Skills: Strong executive presence, communication, and organizational leadership. Proven ability to inspire and align teams around strategic objectives, develop talent, and create high-performance, inclusive cultures. Results Orientation: Proven track record of achieving financial and operational targets in a services context. Data-driven, outcome-focused, and adept at driving disciplined execution and continuous improvement.

All leaders are expected to embody Microsoft's values of integrity, accountability, and a growth mindset in all interactions and responsibilities.


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.