Job Description

ROLE TITLE : Consultant/Senior Consultant [can vary depending on experience]
WORK EXPERIENCE : 8 to 15 Years
OBJECTIVES of ROLE :
Basic Qualification: * BBA/BBM/ B.E or any under graduation equivalent degree in Business Management is preferred for the role

• MBA or PGDM in Marketing in regular study is must
• Candidates working for Telecom operator or a campaign management platform with 10+ years of experience
• Proven expertise in Customer Value Management role is preferred
• Project management in Business consulting

RESPONSIBILITIES/TASKS :
Candidate with 8+ years of experience in telecom who has good knowledge on Customer Value Management (CVM) in Telecom domain, CVM consulting, Campaign operations, understands source and channel integrations with the platform and willing to take up business consulting as career for end-to-end project management and delivery is preferred for the role.
\xc2\xa7Strong communication skills with demonstrated experience of managing client expectations, highly collaborative, outgoing and being transparent enacting integrity is required for the role
\xc2\xa7Gather business requirements for all CVM journeys and document the requirements by proactively identifying new development areas highlighting potential risks of the project
\xc2\xa7Understand baseline as-is and to be customer journeys for CVM related requirement
\xc2\xa7Understand the business need and prioritize the list of all CVM integrations required for the Telco (e.g: Billing, Mediation, order Management, Online charging system, Network elements, triggers, DWH/BI, CRM and any digital and non-digital channels) and align internal stakeholders for timely delivery of the platform
\xc2\xa7Align CVM platform delivery to desired and stated architecture of the customer
\xc2\xa7Willing to be an expert for customer demonstrations during business requirement gather and document the need of the customer for delivery
\xc2\xa7Willing to handle multiple projects simultaneously and prioritize customer need for deliver
\xc2\xa7Ability to analyze and understand the behavior of the customer based on available data and recommend telecom offers basis consumer behavior
\xc2\xa7Configure below the line [BTL] marketing campaigns in the product
\xc2\xa7Measuring campaign effectiveness on daily basis, reporting on the same.
\xc2\xa7Ensuring data availability on time and checking data quality
\xc2\xa7Prepare revenue uplift analysis & monthly dashboards to present to the customer
\xc2\xa7Handle customer complaints if any and resolve it timely by coordinating with support team
\xc2\xa7Candidate having good analytical skills and proficient in excel and project management is an added advantage
\xc2\xa7Must be capable of setting expectations with clients & the ability to work effectively to deliver the expectation in a remote, virtual or physical environment.
The candidate must be willing to travel if needed, reside at client location during the project, liaise with the client and support them in the creation, execution, measurement and feedback of campaigns, test cases, act as a source of information on campaign management and provide feedback on campaign performance and optimization of programs as per requirement.
If interested please send your resume to Veena.j@pelatro.com