Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Consultant-Production Support-OFSAA FCCM
Follow-up on the problem tickets, change orders and outstanding oracle SR's issue analysis and resolution for the incidents reported.
Responsibilities
Perform first level analysis by checking the logs and database tables and co-ordinate with Oracle product for any product issues.
Health check of the applications.
Able to start and stop ofsaa services.
Monitoring of the incident and addressing it with in the SLA.
Good in Oracle db, SQL and Unix, understanding any external scheduler tools like autosys, Control M.
Follow-up on the problem tickets, change orders and outstanding oracle SR's
Issue analysis and resolution for the incidents reported.
Qualifications we seek in you!
Minimum Qualifications / Skills
B.E/ B. TECH/ Any Graduation Equivalent
OFSAA Implementation / OFSAA production support experience.
Preferred Qualifications/ Skills
Good to have experience in OFSAA CRR/TM modules.
Execution and Monitoring the OFSAA batches to ensure that the batches are completed within the SLA.
Must have knowledge and working experience of OFSAA batches.
Able to troubleshoot the batch failures and comply with SLAs.
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.