Job Description

Job Information

• 
  Geo/Territory
  Offshore
  Work Experience
  3-5 years
  Job Opening Status
  In-progress
  Industry
  Consulting
  State/Province
  Tamilnadu
  City
  Chennai
  Zip/Postal Code
  600058
  Country
  India

About Logic

At Logic, we solve retail problems. What sets us apart is our approach: we apply a consumer-centric lens towards solving business problems through retail systems integration. Rather than simply installing and updating software, we empower our clients with the knowledge and support needed to deliver world-class experiences for their shoppers that maximize convenience, efficiency, and profitability. Take your talent and passion to a global organization at the forefront of retail, technology, and innovation! Join our retail technology team and you will team up with diverse, talented colleagues, and leaders who support your success.


The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills use on a daily basis are - high level of techno-functional skills, Oracle Retail products knowledge, problem solving skills, and customer interaction/service expertise.



What you'll do

• 
  
• Strong Retail business processes knowledge and concepts
  
• Implementation and Support experience on Oracle Retail projects
  
• Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Retail Applications
  
• Should have worked on various suite of products in the Retail domain (v13, v14, v15 and v16)
  
• Sound technical, functional, and analytical abilities with extensive knowledge of Oracle PL/SQL, Oracle Forms, Unix Shell Scripting, Retek Merchandising System (RMS)
  
• Experience in both application development as well as application support roles
  
• Responsible for resolving problems/issues in Oracle Retail Modules batch and application and provide suggestions for fixing the same
  
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily
  
• High flexibility so you remain agile in a fast-changing business and organizational environment
  
• Create and maintain appropriate documentation for architecture, design, technical, implementation, support, and test activities
  
• Directly engaged with customer/onsite team member to resolve any outstanding issues
  Provide dashboards, reports, and other statistics to all DC's/Clients
• Maintaining Service Level Agreements (SLAs) for issue resolution, system availability, system/ batch health check-up, maintenance activity, reporting and follow-ups
  
• Providing L2/L3 support which includes fixing of medium and high priority issues impacting the business
  
• Work on module customization, Patch Upgrades and adhere to Change management delivery workflow
  
• Ensure batch monitoring work runs smoothly
  
• Mentor and support new team members both functionally and technically and guide them about the business processes involved in on Oracle Retail projects
  
  

Requirements

What you'll bring

• 
  Bachelor’s degree or equivalent degree/experience
  
• 
  Experience in Oracle retail support services for a minimum of 3 years
  
• 
  Must have played an active role in defect prevention activities (e.g. recording the defects and appropriate action items)
  
• 
  Functional Skill - RMS, RPM, Allocations, ReIM, ReSA, WMS, RIB, RTM, RFM, OMS,RA
  
• 
  Technical Skill - SQL, PL/SQL, UNIX, Java, Shell Scripting, Pro*C, Oracle Forms, BI Publisher, Oracle Data Integrator, ADF, R Code, ETL Tool, ODI, Orcale Reports, Phython, Conversion, Oracle Service Bus (OSB), Integration Tools -DellBoomi, Oracle Service Bus(OSB), ReTL, Job scheduler - Automic/UC4
  
• 
  Technical knowledge in Oracle Retek, SQL, PL/SQL, java, UNIX, Pro*C and batch schedulers will be an advantage
  
• 
  Must have functional knowledge on any of the following ORetail modules - RMS, WMS, RPM, RDF, SPO, MFP, AP, Store Cluster, RPM, ReIM, Allocation, ReSA, POS and RA. This will be extensively used in batch and application support (Need Changes) Interact with the customer across the globe and resolve the outstanding production issues
  
• 
  Knowledge/working experience of the batches and its impact on whole system
  
• 
  Perform root cause analysis and provide resolutions for erroneous or unprocessed transactions
  
• 
  Ability to anticipate potential problems, determine and implement solutions
  
• 
  Passion for learning and a desire to develop technical and consultative skills
  
• 
  Flexible and able to work effectively in a fast-paced environment
  
  

Benefits

• e care about your physical, mental, and financial well-being – we offer competitive benefits, including a flexible work environment and vacation policy
  
  
• We are passionate about our people – this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
  
  
• We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
  
  
• We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
  
  

• Bachel


Why work with us?

• 
  
• We care about your physical, mental, and financial well-being – we offer competitive benefits, including a flexible work environment and vacation policy
  
  
• We are passionate about our people – this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
  
  
• We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
  
  
• We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
  
  

• Bachel




Why work with us?

• 
  
• We care about your physical, mental, and financial well-being – we offer competitive benefits, including a flexible work environment and vacation policy
  
  
• We are passionate about our people – this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
  
  
• We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
  
  
• We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
  
  

• Bachel


Why work with us?

• 
  
• We care about your physical, mental, and financial well-being – we offer competitive benefits, including a flexible work environment and vacation policy
  
  
• We are passionate about our people – this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
  
  
• We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
  
  
• We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
  
  

Why work with us?

• We care about your physical, mental, and financial well-being – we offer competitive benefits, including a flexible work environment and vacation policy
  
• We are passionate about our people – this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
  
• We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
  
• We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives