Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant-Dynamics 365 LCS & System Administration Specialist
We are seeking a highly skilled Dynamics 365 LCS & System Administration Specialist with strong experience in Microsoft Dynamics 365 LCS Activities. He/she will be responsible for managing, maintaining, and optimizing the Dynamics 365 Finance & Operations (F&O) environments through Microsoft Lifecycle Services (LCS). This role ensures stability, security, and performance of the D365 environments (DEV, UAT, PROD), oversees build and deployment activities, coordinates environment refreshes, manages user access and integrations, and supports the managed services team in incident, change, and release management processes.
Responsibilities
Environment & LCS Management

• Administer and monitor all Dynamics 365 F&O environments (Development, Sandbox/UAT, and Production).
• Manage environment provisioning, configuration, refreshes, and backups through Microsoft Lifecycle Services (LCS).
• Monitor system health, database performance, and environment capacity utilization.
• Manage and track environment updates, hotfixes, and service requests with Microsoft.
• Oversee build automation, code deployment, and data migration processes.

2. System Administration

• Manage security roles, user provisioning, and access controls in coordination with business and support teams.
• Support Logic Apps, Power platform, Azure Active Directory (AAD) integrations and ensure correct setup of security and authentication.
• Oversee batch jobs, recurring integrations, and system monitoring for proactive issue detection.
• Maintain system compliance, patch updates, and audit readiness.
• Ensure uptime, backup, and recovery strategies are in place and tested.

3. Release & Change Management

• Involve in release & deployment planning with clients IT Team
• Plan and coordinate environment refreshes and deployments in collaboration with development and support teams.
• Ensure smooth transition of builds from DEV ? UAT ? PROD.
• Maintain proper version control and deployment documentation.
• Manage service updates and communicate potential impact to business and AMS (Application Managed Services) teams.

4. Incident & Problem Management

• Act as Tier-3 escalation point for environment and platform-related issues.
• Troubleshoot environment connectivity, performance, and configuration issues.
• Collaborate with Microsoft support (via LCS tickets) for escalation and resolution.

5. Governance & Continuous Improvement

• Maintain LCS project health dashboards, telemetry, and monitoring reports.
• Implement governance best practices for environment usage, refresh scheduling, and resource optimization.
• Identify automation opportunities for monitoring, deployment, and alerting.

Qualifications we seek in you!
Minimum Qualifications:

• Strong experience in Dynamics 365 Finance & Operations System Administration.
• Strong expertise in Microsoft Lifecycle Services (LCS) environment management, updates, monitoring, and issue tracking.
• Hands-on experience with Logic Apps, Azure portal, DevOps pipelines, and PowerShell scripting for deployment automation.
• Knowledge of D365 database structure, telemetry, and diagnostics tools.
• Strong understanding of D365 architecture (AOS, BI, SQL, Batch, Data Management, Integration).
• Experience coordinating with Microsoft Support for environment issues and updates.

Preferred Qualifications:

• Experience in AMS (Application Managed Support) environment with SLA-based operations.
• Familiarity with D365 release processes, update cadence, and regression testing cycles.
• Exposure to Power Platform environment management and Azure integrations.
• Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect or related certification.

Soft Skills:

• Strong communication and coordination skills across IT, support, and client teams.
• Process-oriented with attention to detail and documentation discipline.
• Ability to handle multiple environment management tasks in a dynamic AMS setup.
• Proactive problem-solving mindset and ownership of operational excellence.

Education:

• Bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required