Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Consultant, Wireless Network Engineer!
In this role Administrator who would help to monitor, test, troubleshoot and resolve Wi-Fi/Wireless network equipment related queries/issues. Also to provide support for network equipment including routers, switches, wireless devices.
Responsibilities

• Designing and implementing new network solutions and/or improving the efficiency of current networks.

• Installing, configuring and supporting network equipment including routers, switches, wireless devices

• Configuring firewalls, routing and switching to maximize network efficiency and security.

• Maximizing network performance through ongoing monitoring and troubleshooting

• Provide critical thinking to complex problems in a 24/7, mission critical network environment.

• Process, monitor and prioritize trouble tickets.

• Automate the tasks, which should be automated.

• Provide support and administration of customer firewalls and security appliances.

• Provide support and administration of customer network load balancing appliances.

• Hands on experience on Cisco Routers, Switches, Wireless Controllers, SD WAN, Rukus, AAA, Nokia, BENU Servers, AP Controllers

• Hands on experience on CyberArk and Wireless platform, 5G Technology, BPA, Linux/Unix

• Knowledge about Security products Cisco ISE, ASA firewall, Fort iGATE, Forti Analyzer, Forti Manager, Cisco Wireless, Prime, Cisco DNA.

• Knowledge Level 3 and Level2 operational support and solutions creations in WIFI technology

• Good amount of hands-on experience in Network health monitoring Tools

• Knowledge about ITIL Framework and Remedy - Like service now.

• Having strong operations skills to implement network changes and following ITIL process, change management.

• Handling escalations.

• Arranging scheduled upgrades, investigating faults in the network.

• Updating network equipment to the latest firmware releases

• Reporting network status to key stakeholders

• Troubleshoots network problems.

• IP address auditing.

• Establishes networking environment by designing system configuration and directing system installation.

• Defines, documents, and enforces system standards.

• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.

• Thorough understanding of the TCP/IP protocol.

• Detailed knowledge of the OSI layers 1-4 and 7 associated equipment.

• Firewall: Palo Alto

• Load Balancers

• Switches: Cisco

Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor's degree in IS, Computer Science, MIS Management, or related field, or equivalent combination of education and experience required.

• Proven communication skills when working with other technical towers to work out issues.

• Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude.

• Must understand various logging methods and security event terminology.

• Strong leadership skills when troubleshooting across multiple vendor platforms and working out technical issues.

• Proven communication skills when working with other technical towers to work out issues.

Preferred Qualifications/ Skills

• Very good written and presentation / verbal communication skills with experience of customer interfacing role.

• In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude.

• Good ITIL knowledge

• Flexible to work for 24x7 process.

• Excellent Communication and interpersonal Skills

• Ability to prepare Dashboards and Reports

• Experience of working independently & as a team player

• Should have a proactive work approach and ability to think out of the box.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training