Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies
across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook
Inviting applications for the role of Consultant - WFM Scheduler (Data Visualization with Insight Generation)
In this role, one must have Strong analytical skills, forecasting experience, scheduling, monitoring, communication skills, reporting, and problem-solving abilities.
Ability to analyze data, identify trends, and draw conclusions.
Proficiency in WFM, data analysis tools, and Microsoft Office Suite.
Relevant experience in BPO/ operations, WFM, or related fields.
Bachelor's degree in a relevant field, or equivalent experience.
Ensuring the accuracy and integrity of data and reports
Responsibilities
Providing regular reports on Key Metrics and performance indicators (SLA/KPIs) to stakeholders
Publishing Monthly, yearly volumes, accuracy trending etc
Analyzing historical and current data and presenting meaningful/required insights to leadership
Develop and generate regular and ad-hoc reports for management
Create dashboards and visualizations to present data effectively
Working with operations, HR, and other departments to align workforce management strategies with business goals
Identify and implement process improvements to enhance efficiency
Building dashboards and charts to visualize data trends and patterns.
Analyzing customer data to improve customer service and satisfaction
Analyzing operational data to improve efficiency and productivity.
Minimum Qualifications / Skills
B.Sc./Technical graduate with relevant years of working experience as a real time analyst for a BPO/Corporate/organization
Excellent written/verbal communication skills
Preferred Qualifications/ Skills
B.Sc/B.Tech with Knowledge of WFM tools
Advance Excel knowledge
Good Analytical skills
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.