Job Description

CONSULTANT

==============


Noida
4.5-8 Years
INDIA

(Posting).

Working experience of Azure and AWS Cloud IaaS, Azure DevOps, IAC solution Terraform



JD attached (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Cloud Services-Platform Engineering-Azure Devops

Auto req ID

1569764BR