Job Description

Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
In this role, you will:

• Should be fluent with use of the tooling / MI enhancements to provide business and IT with key information which can be used to drive quality, cost and productivity actions.
• Drive down outstanding problems, perform pro-active problem management, report on service quality and identify opportunities for reduction in cost.
• Work closely with support, development and business teams to ensure quality objectives are agreed and met.
• Engage with stakeholders within value streams to ensure a standard approach and adherence to group directives/policies.
• Adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Adhere to all relevant processes/procedures and liaise with Compliance department about new business initiatives at the earliest opportunity.
• Design, develop and implement various dashboards using Service Now as the HSBC Group recognized Service Management tool.
• Ensure adequate training is provided whenever there is a change in process.
• Foster a culture of compliance.
• Pro-actively review services and identify preventative measures to reduce risk profile.
• Demonstrate agility while respond to customers' needs.

Requirements
To be successful in this role, you should meet the following requirements:

• ITIL & implementation of service management disciplines, processes & tools in previous role.
• Practical hands of knowledge of Service Now and Qlik Sense report development,
• Strong analytical skills, lateral thinking, planning and interpersonal skills.
• Ability to think creatively to drive innovative solutions.
• Ability to communicate with impact, both verbal and written.
• Strong prioritization, co-ordination & root cause investigation skills.
• Confident decision maker and demonstrates task and objective ownership.
• Ability to work as part of a Global virtual team across multiple regions.
• Strong interpersonal skills with ability to build & maintain relationships and work collaboratively across boundaries.
• Excellent oral and written communication and presentation skills in English and Ability to communicate with impact.
• Can do attitude with the willingness to take ownership.

Desired Skills:

• Understanding of DevOps Tooling.
• Tooling and automation related experience such as use of MS Sharepoint, Advanced Excel including Macros, JIRA / Confluence tools will be a plus.
• Awareness of SRE Fundamentals - SLOSLIError Budget.
• Experience and knowledge in Financial Industry as Service Management or Production Support, better have customer facing support experience.

www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India