Job Description

Description - External

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of

Delivery Manager

Business: Intl Wealth & Premier Banking

Principal responsibilities

Project Managers are required to lead change initiatives, and manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct.

Value Creation:

Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in the change frameworks Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Collaborates and builds positive stakeholder relationships, providing regular updates, obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes including requirements Analyses management reports, and derives insights to drive the right business decisions Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realisation.

Operational Performance:

Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework. Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity Maintains project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken

Capability and People Development:

Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience. Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

Qualifications - ExternalSolid stakeholder management skills with a consultative approach to engaging with internal clients A strong team player, proven team leadership potential Strong planning and organizing, ability to see the big picture Good written and verbal communication skills Strong attention to details and technicalities

Hard Skills:

Understanding of the project lifecycle Business Transformation Frameworks and best practice techniques Agile / scrum methodologies of project delivery Understanding of key activities for Change Adoption Knowledge of project management tools such as Clarity/JIRA/MS Project Understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments- Understanding of the purpose, value, culture and fundamentals of Global Transformation, Mobile Platforms, Digital Channels Experience in Digital Journey like a Mobile application / Website development

Experience:

Relevant experience on managing complex projects across countries or regions Overall experience of 8+ years or more Project management skills and experience of managing large and complex programmes Ability to interact and influence senior stakeholders Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the project and externally. Ability to challenge and provide alternative solutions and put forward recommendations / take decisions based on the information available. Experience in managing cross functional and cross geographical teams. Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills. Be a strong team player and contribute to the success of teamwork taking up different roles and activities. Self-driven approach

Capabilities:

Programme/Project Management Global Mindset Customer Empathy Practical working knowledge of scaled agile Risk Management Programme Governance and Approvals Business Commerciality Resource and Team Management and Leadership Problem solving and Critical Thinking Ability to navigate a complex stakeholder matrix. Understanding of regulatory / risk management / assurance aspects of programmes

What additional skills will be good to have?

HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM Relevant industry certification preferred PMP/P3O/MSP/MOP Digital Transformation Certification in Agile. PMP certification or training Design Thinking

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."