Job Description

Job description
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist .
In this role, you will:
Strong troubleshooting skills on patrol agent related issue with True Sight Operations management and BMC Helix Operations Management console.
Deep knowledge in monitoring TSOM & BHOM infrastructure architecture & hands-on with infrastructure upgrades & performance tuning activities.
Collaborating closely with software and operations teams to improve end-to-end monitoring and alerting production services.
They deliver lasting, preventative improvements that cross the development/operation team divides.They coordinate our response to service impacting incidents
Routinely modifying configurations or systems in a way that produces lasting improvements from a one-time effort.
Applying their expertise and experience to assist with architecting the next generation of services
Assisting with support escalation in high impacting incidents, coordinating SMEs and vendors as required
Representing CTO "outwards" to manage quality of service delivered.
Requirements
To be successful in this role, you should meet the following requirements:

• Experience in providing monitoring solutions on (Patrol, True sight, AppDynamics, Open source tools) to create best-of-breed production monitoring, incident detection and response solutions.
• Strong fundamentals in distributed systems and networking.
• Participation in regular follow-the-sun on call rotas to ensure adequate out of hours cover for the services we support
• Participate in the design and engineering of auto-healing solutions
• Good communication skills to collaborate with Global and regional stakeholders

You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India

Skills Required