Job Description

Experience
3-5 Years

ROLE AND RESPONSIBILITIES:

• Highly capable SharePoint administrator to manage SharePoint environment. configuring SharePoint platform, adding document libraries, and developing shared storage space and backup procedures.
• Problem solving issues that arise in a day-to-day running of Client's/users process and providing timely responses and solutions as required
• Providing On-call support during critical issues. (Weekdays off business hours and weekends)
• Providing SharePoint support and end-user training.
• Adding users, controlling access to document libraries, and setting permissions.
• Performing data retrieval and backup procedures to prevent data loss.
• Ensuring sufficient storage space by performing clean-ups and archiving data.
• Reviewing usage and activity reports and ensuring optimized user-experiences.
• Excellent oral and written communications skills
• Providing high levels of client satisfaction on escalation tickets.
• Experience with production support and knowledge on change management, incident management. Experience with ServiceNow etc.
• Exposure in practicing ITIL standards for Infrastructure management.

BEHAVIORAL ATTRIBUTES

• Working with the Service Delivery Team and explaining the ongoing issues. Providing permanent fix.
• Providing analytic tickets report with SLA and FCR.
• Applies systematic approach to problem resolution and should be able to explain ideas clearly to others.
• Escalations and regular engagement with the vendor team
• Act as an advisor to the support team on complex issues
• Excellent English communications skills (written and verbal) and ability to work both independently and in a group
• Comfortable working in a dynamic environment where digital is still evolving as a core offering
• Passion for technology and an eagerness to contribute to a team-orientated environment
• Critical thinking skills, accountability and taking ownership of issues and projects

Required Technical/ Functional Competencies
PRIMARY SKILLS

• Hands-on experience administering SharePoint Online (Primary Skill), MS Teams, OneDrive and O365 Services.
• Strong knowledge of SharePoint Governance and Administration
• Troubleshooting and resolving SharePoint issues or malfunctions.
• Good Experience in PowerShell scripting
• Handling escalation related to SharePoint online, MS Teams & OneDrive
• SharePoint, MS Teams, OneDrive and Large File Share Servers Migrations to online & exp on tools - like Sharegate, Metalogix, AvePoint etc.
• Knowledge of SharePoint on-prem, Exchange and Windows Server operating systems will be added advantage.
• Deep understanding of MS Office apps (Outlook, Word, Excel etc.)
• Hands-on experience in PowerApps and Power Automate
• Strong experience in windows troubleshooting

PREFERRED SKILLS
Certification - Minimum ITIL V3, Microsoft 365 Teams Administrator Associate (MS-700), SharePoint Related Certification/Training
QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in computer science, 5 + years of IT experience
• Good to have SharePoint Online maintenance, configuration, and troubleshooting of all the issues on the SharePoint environment.
• Good to have SharePoint, MS Teams Administrator certification.
• Good Experience on OneDrive sync issues and OneDrive administration.
• Minimum ITIL V3 Foundation certification
• Applicants with Professional Degree with sound technology knowledge.
• Strong analytical and problem-solving skills
• Ability to demonstrate strong communication skills, initiative, and intellectual curiosity
• Able to work independently or as a collaborative team member
• Passion for technology and an eagerness to contribute to a team-orientated environment
• Ability to clearly communicate technical ideas, regardless of the technical capacity of the audience

Certifications
Digital Workplace: Exam MS-900: Microsoft 365 Fundamentals, Exam MS- 203 Microsoft 365 Messaging
Microsoft 365 Certified: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate
CCA (Citrix Certified Associate)
Mandatory: ITIL V4 Foundation

Skills Required