Job Description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we\'re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire ServiceNow APM Professionals in the following areas :

Job description

Job Title: DPM Technical Application Specialist

About Role & Responsibilities

As a Technical Application Specialist, you can expect to...

• Continually learn about new technologies, generate new ideas and improve the use of modern technologies across our application portfolio.

• Formulate and defines system scope and objectives.

• Program design, coding, testing, debugging and documentation Technical knowledge and responsibility of all phases of applications systems analysis and programming.

• Designs, implements, and deploys solutions that are reliable, scalable, and perform at a high-level to meet our APM needs.

• Understand the business or function for which application is designed.

• Utilize existing Configuration and thereby enhancing Application Portfolio Management (APM) as needed.

• Utilize strong technical competencies and expertise to identify, analyse and troubleshoot any production issues and maintain procedures that meet business user expectations.

• Work closely with cross-functional teams & development teams to understand and provide automated solutions/fixes.

• Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of the user and stakeholder needs and requirements.

• Participate in SCRUM events and complete assigned items within the determined Sprint target.

• Meet with key stakeholders and follow up with action items for any workarounds necessary as per the nature of the requirements.

People

• Create a culture of integrity and compliance

• Inspire and sustain technical excellence, high performance, and urgency regarding improving current practices

• Self-Motivated and a go-to person

• Eye for detail

• Strive to drive results.

Business

• Perform change management, incident management activities.

• Engage with the business segments and internal stakeholders to communicate issue/outage updates.

• Work closely with analysts, Managers and SMEs.

• Apply your knowledge and experience to innovate and contribute to the company vision.

Qualifications and Requirements

Essential qualifications

• Bachelor\xc2\xb9s or Master\'s degree in Computer Science or related field.

• ServiceNow Certified System Administrator.

• Certified APM Implementation specialist.

• Excellent communication, verbal, and written skills.

Key competencies

• 8-10 Years total experience in IT Related fields.

• Experience working in ServiceNow platform as an Admin & Developer.

• Experience in development of Service catalogs, implementing ACLs, transform maps, Flows via flow designer, client scripts, CMDB health metrics, bubble charts configuration.

• Configuring Assessments, Demands, Business Capability Maps, Information Objects.

• 5+ years of ServiceNow administration experience in the following areas: Service Catalog, CMDB & Discovery, Service Portal, Workflows, Dashboards, REST APIs

• Prior working experience on APM module.

Other skills and abilities

• Ability to adapt quickly to learn new tools, new technologies, and current industry standards.

• Effective written and verbal communication skills with the ability to communicate technical information to a non-technical audience.

• Ability to work in global distributed setting without supervision.

• Self-driven, Proactive, Systems Thinking.

• Intermediate knowledge of development languages: XML, HTML, CSS, Java, and Java Script.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

YASH Technologies