Job Description

Employment type: Undefined term



Full-time/part-time position: Full time



Job Code USA/CA:

Consultant, Security Admin & Monitoring

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Your key responsibilities:
Exhibit Konecranes Core values and code of conduct into each action
Understand and handle incident management and Service Request process in a support environment for large number of users
Working with SAP System, user maintenance and authorization concepts.
Ability to troubleshoot end user's authorization issue and resolving as per expectation and if needed take help from peers.
Ensure ability to work or SLA based service delivery.
Monitoring the SAP Systems daily and IDOC of various interface.
Aid in support process improvisation
Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those
Develop healthy professional customer relationship
Ensure the KPIs like SLA, TAT, Ageing, Quality Audits, etc based on management's expectations and guidance
Align and realign actions based on customers' feedbacks, inputs from management
Prepare reports based on supervisor's expectations
Deliver any other tasks as per superior's instructions and guidance
Be flexible for on call support based on business needs
Knowledge for SAP Basis will be an advantage
Assist peers, superiors, other IT staff members in day to day activities whenever appropriate
What we expect from you: Bachelor's Degree or higher - B.Tech. /B.E., BCA, BSC comp
Good technical background with some professional experience desirable.
Be highly motivated, hardworking and possess good time management and communication skills
Excellent written and spoken English
Ability to work and communicate effectively with a globally distributed team
Team player
Customer service attitude.
SAP Certifications in their specialisation area is not must but will be an advantage
Awareness about ISO 14001, 45001 requirements
Competencies and Skills Required: 0-2 years of experience in IT industry working in global support or business process monitoring environment. Exposure to SAP security or SAP IDOC monitoring is highly desired. Basic understanding about Computers and IT Systems with some exposure to SAP systems.
Knowledge of SAP IDOC monitoring will be a big plus
SAP Basis monitoring tasks will be an added advantage
Knowledge about ITIL and ITSM tool(s) is preferred
English Communication skills - Verbal, Written
Team player
Customer service attitude
Customer oriented approach to ensure SAP end-user satisfaction.
Willing to work in shifts when necessary.
Excellent communication skills as the job requires daily interactions with colleagues based in different countries/locations.
Reporting capabilities
Analytical and problem-solving techniques would help in improvising the process.
Exposure to Power Apps / RPA tools would be an advantage
What we offer you? Professional challenges in a big ERP program.
Insight to world class global IT Service Delivery
Competitive Salary
Work-Life balance
Innovative and dynamic working environment
Support of an excellent.
Konecranes is a world-leading group of Lifting Businesses(TM), serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.