Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Consultant, Quality Analyst SFDC!

The

Salesforce Quality Analyst

is responsible for ensuring that Salesforce solutions meet the highest standards of

functionality, performance, and user experience

. This role involves

analyzing requirements

,

designing and executing test plans

,

validating configurations and customizations

, and ensuring overall

solution quality and stability

across Salesforce clouds (Sales, Service, Experience, etc.).

The QA will work closely with

developers, business analysts, functional consultants, and end users

to validate all aspects of Salesforce implementations -- from custom code and integrations to data migrations and UI workflows.

Responsibilities

1. Test Planning & Strategy

Analyze business requirements, functional specs, and technical design documents to create

comprehensive test strategies and test plans

.

Define test scope, objectives, and acceptance criteria for Salesforce releases and enhancements.

Estimate QA efforts, define resource needs, and participate in sprint planning sessions.

Ensure

testing coverage

across all Salesforce layers -- configuration, customization, integration, and security.

2. Test Case Design & Execution

Design detailed

test cases and test scripts

based on user stories and functional flows.

Execute

manual and automated test cases

for Salesforce applications, integrations, and APIs.

Validate Salesforce components including

Apex classes, triggers, Lightning components (LWC/Aura), workflows, flows, validation rules, and page layouts.

Test

Salesforce integrations

with external systems (via REST, SOAP, middleware tools like MuleSoft, Boomi, etc.).

Perform

UI testing

for Lightning pages, Communities (Experience Cloud), and mobile experiences.

Conduct

cross-browser and cross-device testing

for accessibility and responsiveness.

3. Automation Testing

Develop and maintain

automated regression suites

using tools such as:

Selenium / WebDriver,

Provar

, ACCELQ,

TestComplete

, or

Katalon

(depending on org tools).

Salesforce-specific automation frameworks (like

Provar

or

Copado Robotic Testing

).

Integrate automated tests into

CI/CD pipelines (Jenkins, Copado, GitLab, Azure DevOps)

.

Ensure

reusability and maintainability

of test automation scripts.

Monitor and analyze test runs and generate automated test reports.

4. Defect Management & Quality Control

Log and track defects in

JIRA / Azure DevOps / HP ALM

, ensuring proper classification and severity assignment.

Collaborate with developers to perform

root cause analysis

and validate defect fixes.

Maintain

traceability

matrix

between requirements, test cases, and defects.

Ensure consistent

defect turnaround time

and regression validation.

Provide

daily and sprint-end QA status reports

to stakeholders.

5. Data Validation & Migration Testing

Validate

data integrity

and field mappings across Salesforce and external systems.

Perform

data migration testing

(source-to-target verification, transformation logic, duplicates, nulls).

Support

sandbox refresh validation

, ensuring environment consistency and data accuracy.

Test

reports and dashboards

for correct aggregation and filtering logic.

6. Performance, Security & UAT Support

Conduct

performance and load testing

for critical Salesforce transactions and batch jobs.

Validate

user access, profiles, roles, and permission sets

against business rules.

Support

User Acceptance Testing (UAT)

by preparing test scripts, coordinating with business users, and managing

sign-offs

.

Participate in

post-deployment validation

during production releases.

7. Collaboration & Continuous Improvement

Collaborate with

functional consultants, developers, and DevOps

teams in Agile ceremonies (stand-ups, retrospectives, demos).

Provide feedback for improving test processes, coverage, and automation maturity.

Document best practices, reusable assets, and regression suites for reuse across projects.

Stay current with

Salesforce releases, Lightning enhancements, and QA tools

Qualifications we seek in you!

Minimum Qualification

Education

Bachelor's or

Master's degree in Computer Science

, Information Systems, or related field.

Experience

Strong understanding of Salesforce

data

model

, security

model

, automation tools

, and declarative features.

Experience testing across multiple Salesforce Clouds (Sales, Service, Experience).

Solid experience with

test management tools

(JIRA, Zephyr, TestRail,

QTest

).

Hands-on experience with

automation tools

for Salesforce (

Provar

, Selenium, ACCELQ, etc.).

Familiarity with

CI/CD testing pipelines

and Agile/Scrum methodology.

Experience testing

APIs (Postman, REST Assured)

and integrations with external platforms.

Exposure to

data migration, ETL testing, and Salesforce deployments.

Preferred Qualification

Certifications (Preferred):

Salesforce Certified Administrator

(highly recommended)

Salesforce Certified Platform App Builder

(advantageous)

ISTQB Certified Tester - Foundation or Advanced Level

(preferred)

Provar

Automation Certification

(nice to have)

Any QA Automation or Agile Testing Certification

Soft Skills:

Excellent analytical and problem-solving skills.

Strong attention to detail and accuracy.

Clear written and verbal communication skills

.

Ability to collaborate with cross-functional teams globally.

Self-motivated and proactive in identifying quality improvements.

Strong organizational skills with

ability

to manage multiple testing cycles simultaneously.

Preferred Qualifications/ Skills

Experience testing

Einstein Analytics, Tableau CRM, or AI-driven Salesforce features.

Familiarity with

Salesforce CPQ, Marketing Cloud, or FSL

testing.

Knowledge of

performance testing tools (JMeter, LoadRunner)

.

Exposure to

Agentic AI-driven test automation

or AI-assisted quality validation.

Experience in

test data management (TDM)

within Salesforce environments.

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobConsultant


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 16, 2025, 4:33:30 AM


Unposting DateOngoing


Master Skills ListDigital


Job CategoryFull Time