Job Description

Employment type: Undefined term

Full-time/part-time position: Full time

Job Code USA/CA:

Consultant - EAI AMS

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.



Designation : Consultant- EAI AMS Department: IT Service Center


Company: Konecranes and Demag Pvt Ltd.


KPI: TAT, SLA, Ageing, Quality Audits, Tracker development



Education Required: Graduate from Computer Science/ IT


Professional Experience Required (Min - Max.): 2-4 yrs


Role and Responsibility:

• Exhibit Konecranes Core values and code of conduct into each action
• Monitoring of the platform by using the Monitoring tool and reacting to the alerts.
• Handling service requests and incidents: Receiving the tickets and resolving them through Service now and Tracker.
• Dell Boomi and MQ system maintenance, administration and configuration. (New Patches/certificate updation etc.)
• Performing the QA and production deployments when requested.
• Supporting the projects in development and testing in the development and QA environments.
• Implementation of change when requested.
• Any adhoc request coming from other applications for monitoring / support in any environments.
• Providing monthly report on Interfaces/system availability.
• Updating work log and task performed in the trackers for each Incident.
• Participate into Critical Incident resolution and communication process.
• Develop healthy professional customer relationship
• Analyze the repetitive Incidents and addressing the root causes in order to either reduce/ eliminate repetitive Incidents or enhance efficiency in handling those.
• Ensure to fulfill the KPIs like SLA, TAT, Ageing, Quality Audits, etc. based on management’s expectations and guidance
• Align and realign actions based on customers’ feedbacks, inputs from management.
• Assist peers, superiors, other IT staff members in day to day activities whenever appropriate.
• Deliver any other tasks as per superior’s instructions and guidance

Work Environment (Office/Factory/Site): Office


Competencies and Skills Required:

• Strong understanding of message oriented middleware.
• Dell Boomi development /Support experience is required.
• Production monitoring & support experience is required.
• Expertise in handling/processing complex XML Schemas.
• Good knowledge of Integration life cycle & Methodology.
• Understanding on integration with SAP.

• Experience of migration project is added advantage
• Awareness of ISO 14001 and 45001 Standards

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.