Job Description

(Posting). ROLE AND RESPONSIBILITIESThis role is required to: Provide Quality support with a high degree of customer service, technical expertise and timeliness Provide Architectural and Governance leadership for planning, designing and supporting of existing/deployed DWP tools Need to be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers Onboard new accounts to the operationalization team post tool deployment completion, ensuring smooth handover from deployment architects Communicate roles and responsibilities to the new onboarded tool admins/SME s Obtain necessary approvals from SSM (Service Success Manager) and SSH (Service Success Head) prior to tool onboarding Develop and maintain status tracker for all in scope accounts Work closely with the Admin/SME s to review the data analysis and scripting opportunities identified to reduce the cycle time or automate the workload Work closely with developers to get the required scripts created and implemented Conduct periodic maturity assessments for the tools in scope and identify the areas of improvement Conduct periodic reviews with SSM and share the results of maturity assessments and improvement opportunities Conduct periodic reviews with the customer stakeholder along with the SSM to share the value driven by the operationalization initiatives Work closely with the OEMs for any new update or enhancement and escalate any issues identified immediately Engage management if any deviation to set scope and metrics is identified (1.) To be responsible for managing the team and enabling skill upgradation. (2.) To stay updated about industry trends and technology innovations (3.) To be responsible for the solution pertaining to Technical Infrastructure being implemented for a customer and its acceptance (4.) To be responsible for understanding customer requirements and create infrastructure solutions and integrated architecture. Qualification B-Tech No. of Positions 1 Skill (Primary) Tools and Standards (ERS)-EAI Tools, Standards & Methodologies-Quality Function Deployment (QFD) Auto req ID 1375457BR

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