Consultant
Year Noida, Uttar Pradesh, India
Job Description
Job Summary
Location: Noida
Project role: Consultant
Qualification: B Tech, B-Tech
Experience: 4.5-8 Years
Skills: MS SQL
No. of positions: 1
Job description:
Understanding customer requirements and project KPIs Implementing various development, testing, automation tools, and IT infrastructure Planning the team structure, activities, and involvement in project management activities. Managing stakeholders and external interfaces Setting up tools and required infrastructureDefining and setting
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
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Job Detail
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Job IdJD3211789
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear