Job Description

: YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we\'re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hireIT Service Management (ITSM) Professionals in the following areas : Experience 3-4 Years Responsibilities :- Japanese & English speaking candidate is Mandatory Location:-Noida . Provide Help Desk support to all users via Ticketing System and Help Desk phone line. . Provide support and technical assistance to corporate computer end-users via face-to-face visits, telephone support, and remote access programs (both Windows and Mac) . Routine tasks will include installation, configuration, network access, support and troubleshooting operating systems and productivity software in a corporate WLAN/WAN/LAN environment. . Provide support and technical assistance for iPhones and iPads, peripheral equipment, and software . Provision, manage accounts, and provide support for various internal and cloud-based systems . Heavily involved in deploying new hardware, automating software rollouts/upgrades, backups and retirement of obsolete hardware. . Attend training seminars and in-service programs as requested by supervisor. . Evaluate and recommend desktop hardware and software. . Assist training customers/users on various desktop functions Work conditions may occasionally include moderate noise if working in a production area Required Technical Competencies Requirements Japanese & English speaking candidate is Mandatory Location:-Noida . Bachelor\'s Degree or Associates Degree plus relevant certifications. . Must have at least two years\' help desk experience. . Relevant certifications include CompTIA A+, CompTIA Network +, CompTIA Linux+, CCNA, Apple, MCP, MCDST, MCSA, and/or MCSE and are a plus. . Experience supporting PC hardware (Dell hardware a plus), Microsoft Windows 10 and higher, Office 2013 and higher . Strong experience supporting Apple hardware, OS X 10.9+, Office 2016 and Office 0365 for the Mac and Outlook/Apple Mail for the Mac. . Experience with current and popular cloud applications and configurations, like OneDrive, Google Drive etc. . Experience with remote access programs including Cisco VPN, Windows Remote Desktop, Windows Terminal Server . Experience with Windows Active Directory Networking including logon account management, group/user policies, logon scripts, network printers, etc. . Experience with virtualization technologies including VMware Fusion, ESXI, Workstation . Experience working with backup systems, configuration, and maintenance as they relate to backup/recovery of data on corporate networks. . Familiar with inventory and policy management software. AirWatch, Dell Kace knowledge a plus. . Basic understanding of network communications equipment such as firewalls, routers, switches, hubs and VPNs. . Excellent communication skills, both written and verbal. . Ability to thrive in a fast-paced environment. . This role requires you to be in our office a minimum of 4 days per week and therefore must comply with our return to office protocols (i.e. must be fully vaccinated and wear a mask while moving around our office space). Those with reasonable accommodations will be considered. , exposure to mechanical and electrical hazards associated with computer equipment, and handling of light to moderately heavy objects Required Behavioral Competencies Accountability : Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team. Collaboration: Participates in team activities and reaches out to others in team to achieve common goals. Agility: Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Customer Focus: Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision. Drives Results: Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

foundit