Job Description

The CoinDCX Journey: Building Tomorrow, Today
At CoinDCX, we believe 'CHANGE STARTS TOGETHER'. You are the driving force that will help us make Web3 accessible to all.
In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.
While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!
You need to be a HODLer of these

• Strong skills on Operating systems, H/W and S/W troubleshooting steps.
• Employee On/Off Boarding.
• Good Knowledge in Identity Access Management.
• Managing MDM administration( Windows,Mac,IOS & Android ).
• IT certification if any an advantage eg. ITIL, MCSA/MCP.
• Basic Knowledge about SaaS based applications Management (AD,Teams (or) Slack), how they work, Manage and support SaaS installations and user access. Assist with user queries and troubleshooting related to SaaS software.
• Good documentation skills (SOP, process oriented)
• Skills to manage assets and process oriented work.
• Basic skills of Change management and Incident management.
• Good analytical and problem-solving skills.
• Dependable and flexible when necessary.
• Willing to relocate and travel if needed.
• Basic knowledge about Anti-Virus softwares.
• Hands on Experience/ Knowledge for any Wireless Access Points.
• Good understanding about using ticketing tools i.e. JIRA, Manage Engine Service Desk,Service Now.
• Should possess knowledge about Networking basics like, VLAN, LAN, Public or Private IP range, OSI Layers.

You will be mining through these tasks

• Troubleshoot hardware, software and network issues on Endpoints and networks.
• 4-6 years in IT/ITS or fintech working experience.
• Be an L1 support for end user support by assisting them with endpoint and network related issues.
• Analyze the problem statement and have capability to resolve this.
• Logging all support interactions and activities in a ticketing system, including initial contact, diagnostic steps taken, and resolutions provided, ensuring accurate and timely documentation.
• Recognizing when issues require escalation to higher-level support teams (L2/L3) or specialized groups for further investigation and resolution, and appropriately escalating tickets while ensuring users are kept informed of the status
• Following up with users to ensure that reported issues have been satisfactorily resolved and providing additional assistance or guidance as needed.
• Monitoring system alerts and performance indicators to identify potential issues proactively, and generating reports on support metrics, ticket trends, and user satisfaction levels as required.
• Adhering to company policies, procedures, and security protocols when handling user data, accessing systems, and performing support tasks to ensure data integrity, confidentiality, and compliance with regulatory requirements
• Capacity to continuously learn and thrive towards permanent fix of problems.
• Installations of applications through GUI/ CLI modes.

Are you the one? Our missing block

• You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
• The world of Web3 and VDA excites you, fuelling your curiosity and driving you to explore new opportunities within this dynamic landscape.
• You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
• You embrace a 'We over Me' mindset, growing individually while fostering the growth of those around you.
• Change is your catalyst, igniting your passion to build and innovate.
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.

Skills Required