Job Description

JD - Consultant(IT infrastructure)

Qualification At least a graduate/BE/BSc IT/B.Tech
Years of experience 8-10 Yrs

? IT Service desk professional with 8-10 years of expertise in activities which includes Service Desk operations, IT infrastructure Operations & Maintenance, User provisioning, Incident management, Change management, Vendor management, Project management, IT-infra setup for new offices(Kit-list, BOQ preparation), Service Delivery & Service Assurance of various IT services/applications / projects for various customers.
? Candidate must be having an excellent communication and technical skillset and willing to work in flexible times and shifts on a rotational basis.
? Candidate will be supporting overseas customers, relevant experience must contain Global users support.

Roles & Responsibilities :

1. Application & O/S Support
? Support user on-boarding / separation from IT infra perspective.
? In depth understanding of ITIL operations, IT lifecycle activities, service provisioning activities (ex:- user creation/user termination)
? Having excellent understanding and knowledge of service desk operations with excellent communication skills
? Re-installation of MS office software, LN reconfiguration and setting up of Desktop, Laptop. Mobile setup as per the user's requirement;
? Excellent understanding of hardware, software related issues in laptops/desktops/server/network devices.
? Expertise in Troubleshooting of Active Directory, Group Policies, Permission to access folders
? Provide hardware level break fix solution to Desktop, Printer problems, basic LAN support issues
? Installation & troubleshooting of critical client level applications & their usage guidelines
? Configuring Bot machines for RPA teams
? Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
? Installation and Configuration of client Software's/application installations such as MS-Office, MS Visio, Acrobat Reader, mail client etc.
? SAP Setup with printers, Troubleshooting of SAP related problems and if required escalation to SAP Team
? Office 365 configuration with Skype for business, MS Teams and SharePoint
? Configuration of Print devices (network and local) on desktops
? Configuration/troubleshooting of network connectivity and upgrade management of desktops / laptops
? Installation of VPN Client F5 for Remote Access, troubleshooting of Direct Access related problems
? Internet and Intranet Configurations as per company norms
? Working with Upstream(Workplace Team) to fix system / application related issues.
? Preferred to have Global service support experience

2. Network Management (L1/L2 Support):
? Good understanding and exposure in establishing IT infrastructure and services(including Server room built up, redistribution of internet BW(LAN and Wireless), greenfield plant IT-infra setup preferred.
? Preparing Server rooms BOQs for active / passive IT infra setup(network devices, servers, structured cabling, patch panels etc.)
? Monitoring availability of WAN Connectivity as a daily routine task and Network Performance.
? Expertise in understanding network related issues and capability to fix them.
? Troubleshoot Network connectivity (LAN/WAN) issues at L1/L2 level and capability to fix.
? Coordinating with ISP vendors like Orange / Telstra /AT&T/TATA / Airtel for respective sites for technical, commercial issues.
? Logging a call and regular follow up with ISP until issue is resolved.
? Lease line, ISDN, Modem, Switches, hubs, internet connectivity co-ordination.
? Maintaining structured cabling of Server and network rack
? Good understanding of Networking concepts:- Classes of network; Configuring the static and dynamic ip (dhcp), Understanding of VLAN concepts,
? Working with Upstream(Network Team) to fix network related issues

3. Server Management (L1/L2 Support)
? Disk space usage monitoring;
? Coordination for user creation / deletion / modification request with Service Provisioning team.
? Trouble shooting of Booting process of Linux/Unix/Windows/VMware/Hyper conversion infrastructure.
? Expertise in understanding Server related issues and capability to fix them.
? Starting and stopping of services; Run level concepts
? Job Automation, RAID concepts and configuration
? Domain configuration of windows machine
? Call logging & follow-up action with the principal Vendors for hardware/software related issues
? Website Domain Management, Website hosting related work, Webserver management, working with vendors for the same
? Coordinate with upstream for Operating Systems (OS) installation / re-installation, upgrades and patches for Servers
? Working with Upstream(Datacenter Team) to fix server related issues.
? Good understanding of VMware platform to access servers, Virtual Machines, arranging access to external vendors to fix application related issues.

4. Antivirus Support and Patch Updates:
? Anti-Virus Support - Installation of anti-virus on desktops and cleansing of Virus
? The Engineer will do the Call Closure within Norms - Remote / On Site, Security and compliance tickets will be closed on high priority.

5. Inventory Management:
? Keeping track of Install/Move/Add/Changes (IMACs) and Submitting reports as and when required to the IT Manager at Bunge.
? Maintaining IT Documentation for Asset Receipts / Returns from Users and/or Vendors.
? Updating the IT Asset Inventory (Hardware & Software) every time new assets are procured before deployment.
? Tagging of IT Assets before deployment as per Bunge standards.
? Sending details of newly procured assets to Finance for Insurance before deployment.
? Yearly verification of Hardware and Software Assets deployed across all Bunge Locations.
? Expertise on MS tools(like excel, PPT, Word), for preparing daily reports, maintaining trackers for IT inventory, IT procurement, Invoice processing, IT provisioning etc.)
? IT assets capitalization and Capex IO Closure for Mohali

6. Vendor Management:
? Experience in IT procurement, vendor management, IT device insurance renewal, follow up with the vendors in cases of warranty devices and also escalating to the internal IT team.
? Handling PO Creation, Invoice processing GRN, tracking payments, validating payment ledgers
? Providing support and timely coordination for new projects, roll outs and expansions in Bunge networks

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled