Job Description

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success by executing on these four areas: Legion Configuration, Customer Centric Consulting, Legion Product Expertise and a Commitment to One Another Legion Configuration Configure Legion products by translating documented design specifications to Legion system options, capturing configuration settings as-needed Create customer sample data for testing scenarios, demonstration and training purposes Build scalable technical integrations for end-end processing between Legion and various systems (HR, POS, Payroll etc) using Workato Create and execute thorough test plans for Platform, Integrations and Configuration Unit testing to deliver a well-working system meeting customer requirements Deliver on customer expectations throughout the implementation process Assess and resolve identified and reported issues determining root cause such as configuration, software, or user-related Customer Centric Consulting Able to simultaneously help multiple customers and travel to customer locations as required Actively set and manage expectations with customer stakeholders and technical teams Manage difficult situations in a calm and structured way with timely internal and external communication to all levels of individuals Understand flexibility, prioritize work effectively and and prepare for when needs change Legion Product Expertise Identify, report and prioritize bugs enhancements Gain and maintains core product expertise for end users and configuration Grow product knowledge through regular release training Contribute articles to the Legion knowledge base Commitment to One Another Work closely together with the Customer Success Delivery Team, Support and Solution Architecture to share expertise and ensure ongoing success Identify and effectively communicate needed improvements of Legion processes and policies Deliver well-documented configurations that simplify knowledge transfer for Support and make it easy for future configuration updates by Legion or the customer YOU WILL DO WELL IN THIS ROLE WHEN YOU become a trusted advisor to customers, hyper-focused on quality and successful adoption accept personal responsibility for that quality and timeliness of work set personal objectives that meet organizational needs are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences build positive relationships with peers while working remotely on projects executed across geographies and cultures listen continuously, learning from others and leveraging input possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior constantly improve your own work methods to gain state-of-the-art agile skills commit to the sustainability/scalability of configurations at Legion work well as a self-starter in a fluid work environment with limited resources are a career driven individual looking to grow in a fast paced startup REQUIRED SKILLS AND QUALIFICATIONS 2+ years experience implementing software, configuring Workforce Management solutions Strong diagnostic capabilities to assess customer reported problems and determine whether it s a software or user root cause Possess exceptional interpersonal and English communication skills including verbal, written presentation and listening Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred) PREFERRED QUALIFICATIONS AND SKILLS Workforce management (WFM) consulting and integration experience 5+ years experience implementing software, configuring Workforce Management solutions Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves Experience using AWS technologies such as AWS CDK, Cloud formation, S3, ECS, EKS, and EC2 Experience using Linux/Unix environments Experience with Java/RESTful web services Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins) Exposure to reporting/analytics with SQL development (Mysql, applications like Snowflake) Deep technical expertise Integration technologies and protocols such as HTTP, HTTPS, FTP, SFTP, SOAP, REST, JMS, JDBC Graduate of a university with a degree in a relevant STEM field including: Information Systems, Engineering, Computer Science or other relevant degree

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