Job Description

9 - 12 Years
2 Openings
Bangalore, Chennai, Trivandrum

Role description

Job Title: Senior Functional Consultant / Business Analyst - COTS, Process Consulting, Change Management

Location:

Bangalore,Trivandrum,Chennai

Employment Type:

Full-time

Experience Level:

9-14 years

Job Summary:

We are seeking a highly skilled and proactive

Senior Functional Consultant / Business Analyst

with experience in

COTS implementations

,

process consulting

, and

change management

. The ideal candidate will possess a strong understanding of industry-specific domains, technical concepts, and project delivery frameworks. You will be responsible for

analyzing business requirements

,

structuring solutions

,

coordinating change initiatives

, and

bridging the gap between business and technology teams

to ensure successful solution delivery and adoption.

Key Responsibilities:

1. Domain & Solution Consulting

Apply

industry/domain knowledge

to contextualize and validate solutions, assess domain-specific risks, and align with client expectations. Participate in

requirement workshops

, identify gaps, and recommend solutions aligned with

KPIs and reporting frameworks

. Assess the completeness of business requirements and translate them into functional specifications.

2. COTS Product Implementation

Leverage working knowledge of

COTS product features and customizations

to design and configure modules or develop custom solutions. Perform

fit-gap analysis

, analyze customization needs, and apply product best practices. Provide

training and knowledge transfer

on functional modules and custom components to users and internal teams.

3. Cross-Product and Implementation Expertise

Use

knowledge of competitive products

and previous implementations to advise clients on best-fit solutions. Relate own area of work to the overall

project architecture

, identifying potential gaps, risks, and integration concerns.

4. Technical & Process Consulting

Identify

technical risks

during coding and recommend mitigation strategies. Develop

HLD and guide LLD

creation for junior team members; build POCs to validate tools/solutions. Support

process harmonization

, roadmap definition, and lead client workshops independently.

5. Change Management & Adoption

Support the development and execution of

change management strategies

aligned with project goals. Identify and segment stakeholders, facilitate engagement through interviews, surveys, and workshops. Draft communication materials and support communication planning. Track training effectiveness, user adoption, and change readiness using KPIs and feedback tools.

6. Project & Delivery Support

Utilize

project management tools and governance frameworks

to manage small to medium-sized projects or modules. Identify critical paths, manage dependencies, and develop escalation and communication protocols. Track project metrics, risks, and resourcing estimates using standard estimation and planning models.

7. Knowledge Management

Create and enhance

knowledge artifacts

, reusable assets, and documentation per project needs. Conduct knowledge transfer (KT), prepare training content, and contribute to internal blogs, whitepapers, and wikis.

8. Reporting & Tools Management

Use tools such as

MS Teams, SharePoint, Miro

, and

KyoFlow

to support collaboration, documentation, and insights generation. Assist in the preparation of reports, dashboards, and data visualizations for leadership and project teams.

Required Skills & Qualifications:

Bachelor's or Master's degree in Business, Information Technology, or a related field. 6-10 years of relevant experience in business analysis, solution design, COTS implementation, or process consulting. Strong knowledge of

at least one industry vertical

(e.g., BFSI, Healthcare, Retail, Manufacturing). Demonstrated experience with

COTS products

and implementation models (e.g., upgrades, migrations, enhancements). Hands-on experience with

requirement gathering, estimation techniques

, solution structuring, and stakeholder management. Understanding of

technical concepts

, HLD/LLD creation, and technical documentation. Working knowledge of

project management tools

(e.g., MS Project, Excel) and

estimation models

(e.g., FP, UCP). Familiarity with

change management frameworks

like

ADKAR

and tools for change readiness and resistance monitoring. Proficiency in tools such as

Visio

,

Jira

,

Confluence

,

SharePoint

,

Miro

,

MS Teams

, etc.

Nice to Have:

Certifications in

CBAP

,

PMP

,

PROSCI

,

ITIL

, or domain-specific tools/products. Experience in

Value Stream Mapping

,

BPM

, or

process harmonization engagements

. Exposure to

GenAI tools

, knowledge management platforms, and automation solutions. Knowledge of

pricing and licensing models

, especially in

FP / value-based pricing

projects.

Skills

Ocm,ocm knowledge,GenAI

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.