Job Description

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.


Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of

Consultant- Global Customer Care

. If you're eager to be part of a dynamic environment that fosters growth and collaboration, look no further. This role is a detailed blend of

Process Excellence, PMO, and Transition Leadership

, focusing on driving operational efficiency, customer-centric transformation, and successful project execution. One who has a proven background in

Lean, Six Sigma, Gemba, and Kaizen methodologies

, along with expertise in

Project Management (PMP), Value Stream Mapping, and Transition Management

. Let's craft the future together!

What will you be doing?

Process Excellence and Continuous Improvement -

Drive

Lean, Six Sigma, and Kaizen

initiatives to enhance operational efficiency. Lead

Value Stream Mapping

exercises to identify process inefficiencies and drive optimization. Cultivate a

culture of continuous improvement

within the team. Identify and standardize standard methodologies across regions, supporting

European, APAC and Americas markets

.

Transition Leadership:

--------------------------

Lead

end-to-end transitions for new projects and process migrations

, ensuring seamless execution. Act as the

voice to leadership

, providing insights and updates on transition progress, risks, and mitigation strategies. Align with global teams to ensure smooth knowledge transfer and process stabilization.

Project Management & Strategic Initiatives:

------------------------------------------------

Use

PMP methodologies

to plan, implement, and supervise projects, ensuring timely delivery and alignment to objectives. Support critical

Customer Experience (NPS & CSAT) projects

, driving actionable insights and improvements. Collaborate and handle external vendors, ensuring

quality service delivery and accountability

.

Partner and Vendor Management:

----------------------------------

Build strong relationships with

internal partners and external vendors

to align on expectations and work you're doing. Influence and engage senior collaborators by providing

data-driven recommendations and solutions

.

Operational Excellence & Governance:

-----------------------------------------

Facilitate Governance (MBR's, QBR's) and monitor key performance indicators (KPIs) to suggest and drive improvements in service levels and operational metrics. Ensure compliance with Global customer care and supply chain standards.

What will you need to be successful?

Education:

Bachelor's Degree or equivalent experience in Business Administration, Supply Chain or related field in Manufacturing/Service industry.

Experience:

Minimum 5 to 10 years of relevant experience in Process excellence, PMO, transformation and Transition. Strong expertise in

, Lean, Six Sigma, Gemba, and Kaizen methodologies

. Validated experience in

PMO/ Project management (PMP preferred)

, driving initiatives from concept to execution. Ability to L

ead Transitions

, ensuring detailed process migration and stabilization. Expertise in

Value Stream Mapping

to drive operational improvements. Lead

multiple customers

and influence decision-making at leadership levels. Strong analytical approach with an

eye for detail

and a passion for driving data-backed improvements. Self-starter with the ability to

work independently and demand accountability

from vendors. Experience in working across

global teams and diverse time zones

. Superb communication, collaboration, and relationship building and collaborator engagement skills.

Working from Office for all 5 days (Monday to Friday)- Kharadi, Pune.

Shift Timings - US shift (5:30 PM to 2:30 AM IST).

Flexibility to work in

any shift as required

.

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity-

Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ).

Other reasons why you will love it here!

Your Future:

Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.

Work/Life Balance:

Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.

Your Wellbeing:

Parents / Parents in Law's Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.

Flexibility

: Hybrid Work Model (For most professional roles)

Training:

Hands-On, Team-Customized, Mentorship

Extra Perks:

Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.
Stay connected and receive alerts for jobs like this by joining our

talent community

.

We're more than just a company - we're a community! Follow us on

LinkedIn

to see how we support and empower our employees and patients every day.


Check our

Glassdoor page

for a glimpse behind the scenes and a sneak peek into

You Unlimited

, life, culture, and benefits at S+N.


Explore our

new website

and learn more about our mission, our team, and the opportunities we offer.

#YS1

---------

Stay connected and receive alerts for jobs like this by joining our talent community .



We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.


Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into

You

.

Unlimited

.

, life, culture, and benefits at S+N.


Explore our new website and learn more about our mission, our team, and the opportunities we offer.