Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant - Dynamics 365 Techno Functional Supply Chain Management
The Dynamics 365 Functional Consultant SCM will be responsible for providing expert-level functional support, issue resolution, and continuous improvement within the client's Dynamics Supply Chain environment. This role involves working closely with business stakeholders, IT teams, and Microsoft support to ensure business continuity, performance optimization, and user satisfaction across all deployed modules.
The consultant will play a key role in incident management, change request delivery, root cause analysis, and enhancement advisory as part of a long-term Managed Application Support (AMS) engagement.
Key Responsibilities
1. Application Support & Issue Resolution

• Provide Level 2/3 functional support for Dynamics 365 SCM modules (Procurement, Inventory, Sales, Production, etc.
• Analyze, troubleshoot, and resolve production issues and user-reported incidents within agreed SLAs.
• Document root cause and preventive measures for recurring issues.
• Collaborate with technical teams (developers/integrators) for bug fixes and data correction.

2. Change & Enhancement Management

• Gather and document business requirements for minor enhancements or configuration changes.
• Perform impact analysis and validate functional design changes before deployment.
• Conduct testing (SIT/UAT) and ensure smooth deployment through release management processes.
• Support continuous improvement initiatives and recommend process optimization leveraging D365 capabilities.

3. Business Stakeholder Engagement

• Act as a functional bridge between business users and the technical support team.
• Facilitate discussions to identify pain points, improvement areas, and automation opportunities.
• Participate in regular service review meetings and present functional insights, incident trends, and system improvement plans.

4. Documentation & Governance

• Maintain updated functional documentation, configuration records, and SOPs.
• Ensure compliance with ITIL processes for incident, problem, and change management.
• Track and report key performance indicators (KPIs) for support activities.

5. Continuous Learning & Knowledge Management

• Keep abreast of new D365 SCM new features, updates (PU releases), and Microsoft best practices.
• Contribute to internal knowledge bases and reusable solution templates.
• Train end users or internal support staff on functional best practices and process changes.

Key Skills & Experience:
Functional Expertise:

• Experience as a Functional Consultant in Dynamics 365 SCM or AX 2012.
• Strong understanding of end-to-end SCM (Procurement, Inventory, Sales, Warehousing, Production) processes.
• Experience with cross-functional integrations (e.g., Projects, HR, Retail, Power BI, Power Platform).

AMS Experience:

• Prior experience in a Managed Support or Application Maintenance environment is mandatory.
• Knowledge of ITIL framework and familiarity with ticketing tools (e.g., ServiceNow, DevOps, Remedy, Jira).
• Proven ability to manage SLAs, priorities, and user communications in a production setting.

Technical Awareness:

• Understanding of D365 architecture, environments (DEV/UAT/PROD), and LCS.
• Familiarity with data management, configuration, workflows, and reporting setup.

Soft Skills:

• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and stakeholder management abilities.
• Ability to work independently in a global support model (onsite-offshore coordination).

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree in Finance, Supply Chain, IT, or related discipline.
• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate preferred.
• ITIL Foundation certification is an added advantage.

Preferred Qualifications

• Extensive experience with Oracle Supply chain management is critical.
• Good communication and customer-facing skills.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required