Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Consultant - Desktop Support & Endpoint Management
We are seeking a skilled and proactive Desktop Support & Endpoint Management Consultant with proven experience in managing both Windows and Mac environments. This role involves end-to-end support of desktop infrastructure, software packaging, standard image creation, endpoint security, and system optimization using tools like Microsoft Intune, JAMF, and Autopilot.
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues for both Windows and macOS platforms.
Provide second-level support to end-users and escalate complex issues where needed.
Install, configure, and maintain operating systems, business applications, drivers, and utilities on desktops and laptops.
Manage onboarding of new devices with pre-defined configurations and tools.
Create, update, and maintain standard desktop and laptop images for both Windows and Mac devices.
Ensure systems are patched and up to date with the latest OS and software updates.
Package and deploy software applications using automation tools and endpoint management platforms.
Collaborate with teams to test and roll out enterprise software packages.
Create and maintain technical documentation for installation procedures, system configurations, imaging, and troubleshooting guides.
Ensure adherence to IT and security policies and assist in compliance-related audits.
Provide user support via remote tools or in person.
Train users on hardware/software usage and support onboarding of new employees.
Monitor system and device performance and provide recommendations for improvements.
Track incidents and resolution metrics for continual service improvement.
Enforce endpoint security practices including encryption, antivirus, and patch compliance.
Administer Microsoft Intune, JAMF, and Autopilot for device enrolment, policy enforcement, and asset lifecycle management.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelor's degree in information technology, Computer Science, or a related field.
Strong knowledge of Windows 10/11 and macOS Monterey/Ventura
Experience with Microsoft Intune, JAMF Pro, and Autopilot for endpoint management
Proficiency in software packaging and scripting (PowerShell, Bash)
Working knowledge of imaging tools (SCCM/MDT/JAMF Imaging/DEP)
Familiarity with networking concepts, Active Directory, and basic security practices
Excellent troubleshooting and problem-solving skills
Strong interpersonal, communication, and customer service skills
Ability to document processes clearly and train end users
Preferred Qualifications/ Skills
Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
JAMF 200/300 Certification (for macOS management)
ITIL Foundation Certification (a plus)
Experience in enterprise environments with 1000+ endpoints
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.