Job Description

:

Title: Consultant II - Business Service Support

Practice: Aon Commercial Risk Solution

People Management Responsibility: No

Work Mode: Hybrid

Shift Time: 12:30 pm to 9:30 pm IST.

Cab Facility: Yes

Location: Bengaluru, India (Whitefield Office)

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

About Aon Commercial Risk Business

Commercial Risks - Corporate

Our Corporate business provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories. These clients will be looking for a local relationship with their broker, to provide a tailored approach towards transactional risk transfer as well as risk management advice and services.

Corporate clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the Corporate team provides clients with a claims service and advice on risk management across most industries, with specialisms including real estate, public sector, food & drink and retail & wholesale.

Role Overview

You will be a part of Aon\xe2\x80\x99s UK Retail Business and will act as key point of contact for clients, providing expert advice, high quality, innovative and profitable service in accordance with the client\xe2\x80\x99s needs and the agreed Scope of Service Agreement. This role requires excellent interpersonal skills, strong attention to detail, and a deep understanding of insurance procedures.

Key Responsibilities:

• Work with Client Service Advisors to ensure the highest level of service to each assigned Client.

• Liaise with Client Service Advisors to fully understand the Client\xe2\x80\x99s business and insurance requirements.
• Contribute to the formulation of the Service Plan, Reports, Presentations, and any other client documents etc., as required.
• Support Client Service Advisors to prepare for the internal renewal strategy meeting.
• Preparation of draft comprehensive marketing presentations and the renewal report, working with the Client Service Advisors to learn and develop technical skills.
• Arrange and take part in internal discovery meetings.
• Establish and develop effective working relationships with Insurers and where appropriate, liaise with Insurers as per agreed parameter and process to support deliver client service.
• Co-ordinate global programmes and effectively communicate with the global network and Global Risks.
• Provide ongoing support with administrative tasks such as client onboarding, document management etc. to ensure Client Service Advisor is kept appraised of developments.

• Comply with regulatory and other standards as directed by line management.

• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company
• Understand and comply with ICOBS rules, Sarbanes-Oxley, BiPar and Aon business procedures.
• Take ownership of problems and their resolution, seeking assistance where necessary
• Update Aon systems (such as working documents, Aon Connect, Acturis) per agreed parameters.
• Complete Fair Value Assessments (FVA) and market security on insurers as per FCA regulations.

• Renewal Documentation:

• Prepare, review, and maintain accurate documentation for policy renewals.
• Collaborate with clients to facilitate timely renewal submissions and ensure seamless transition of policies.
• Verify policy details and coverage to prevent discrepancies during renewals.

• Claims Processing:

• Assist clients in filing insurance claims, guiding them through the process from initial submission to settlement.
• Liaise with clients and adjusters to gather necessary information and documentation for claims.
• Maintain detailed records of claim status and communication with all involved parties.

• Collection of Premiums:

• Monitor premium payments, send reminders, and ensure timely collection.
• Address premium-related inquiries and discrepancies from clients or policyholders.
• Coordinate with accounting and finance departments to track premium payments accurately.

• Settlement of Claims:

• Collaborate with clients to facilitate the settlement process for approved claims, ensuring a smooth and efficient process.
• Ensure prompt and accurate disbursement of claim settlements to policyholders.
• Maintain records of all settlement transactions and associated documents.

How this opportunity is different

This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day. This is an exciting time to be joining the Client Service Team as we expand into new Pod Team structure which is a collaborative approach by UK and India based colleagues delivering to client portfolios. The Bengaluru office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Client Service Manager in UK and Business Support Manager in India.

Skills and experience that will lead to success.

• Minimum 6 to 8 years of strong experience across Insurance and/or Financial Services industry. We\'ll happily consider candidates from broking, claims handling and underwriting backgrounds.

• Passionate, curious engaging individual who enjoys human interactions and developing deep relationships and connections.
• Excellent verbal and written communication skills
• Excellent organisational skills with the ability to manage multiple priorities simultaneously and to deadlines.
• The ability to remain calm under pressure and be able to work flexibly when required.
• A positive can-do approach and mind-set
• A problem-solving mindset \xe2\x80\x93 seeks out solutions rather than problems.
• Analytical skills
• Excellent attention to detail \xe2\x80\x93 will be drafting details reports and client communications.
• Ability to work individually and in a team.
• Willingness to learn and develop from the bottom up.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two \xe2\x80\x9cGlobal Wellbeing Days\xe2\x80\x9d each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

2535412

Aon