Job Description

Designation

CONSULTANT

No. of Positions

1

Experience

7-12 Years

Skill (Primary)

CFS-SERVICENOW-TECHNICAL CONSULTANT

Qualification

B-Tech

(Posting).

Basic Requirements:
Minimum 6+ years Relevant ServiceNow Experience. Total IT experience minimum 8 Years in ServiceNow operations.
Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
ServiceNow Experience should include basic scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
Candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
Experience in working on ServiceNow Development using Agile/Scrum methodology.
Ability to communicate fluently with client stakeholders.
Flexible for rotational shifts including night shift.

Preferred Skills:
Understanding of Configuration Management as it relates to ITIL
Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
Web Services Integration (SOAP, REST, JSON, JDBC)
Experience implementing systems using the Agile/Scrum methodology
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Strong communication, Strong presentation and writing skills.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Minimum ServiceNow CSA certified.
ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) Brining new ideas and innovation for process development and overall organizational progress. (2.) Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning (3.) Individual should have ability to provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results. (4.) Supervise and coach Team Leaders, Managers on weekly basis (5.) Understand client requirements and accountable in ensuring support team is meeting client expectations

HCLTech