Job Description

Job Function: Technical Delivery Center- Services Why SoftwareONE?:
SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareONE’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 7,700 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareONE’s shares (SWON) are listed on SIX Swiss Exchange.
The role:

• As a Consultant – Managed Security Services, you will lead and collaborate with the team in terms of implementing, On-boarding, delivering, and supporting security solutions based on customer requirements and industry knowledge.
• You will operate under defined timelines to deliver the services to customer and to ensure service quality by isolating the problems which are directly affecting our customer systems.
• Using your experience, technical knowledge and SoftwareONE provided Service Build materials you will identify a customer’s needs and drive service onboarding, resolve sensitive security Incidents or critical Service Requests. If an escalation is needed, you have the support of SOC leads, Subject leads or Service Delivery managers.
• You will be working in a fast-paced environment supporting SoftwareONE customers around the world. You will need to keep your skills up-to-date and relevant for the Cyber Security technologies which SoftwareONE offers services for
• You are the Subject Matter Expert for the service/ technology you have been chosen for and to provide complete technology solution, in coordination with product vendors as needed.
• Your excellent spoken language skills will be used for communication with customers and internal stakeholders and management for all level of technology and status updates.
• Monitor and measure system resources, and if needed, resolve Issues related to security incidents related to emails, changes, and problem tickets.
• Maintain the technology you own by performing health checks and help detect incidents before there is any impact
• Follow Incident, Request, Problem, Change and Access Management processes based on ITIL and our IT-service management tool.
• Responsible for tailoring a customer specific service delivery that precisely meets the needs of the customer as per the service order issued
• Partners and co-owns security domains, establishes solid publisher relationships, ensuring L1/L2
• Train the operation and on-boarding resources and ready for deployment and delivering best-in-class customer experience
• Responsible for assisting solution specialists in providing technical details in RFP preparation, product demo’s and delivery of Proof of Concept (PoC)
• Creation of training content and delivery of training workshops to new customers and service delivery, as needed
• Analyze & gather technical/sizing requirement from large & complexity client environment and perform required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements
• Develop overall solutions including high-level design, assisting in completing technical details within proposals, statements of work (SOW), service design and bills of materials (BOM)
• Maintain a high-level of competitive product, managed security services and maintenance knowledge related to Endpoint Security solutions
• Ability to complete OEM / product vendor technical certifications and do train the trainer as required
• Provide onsite customer presales support and attend vendor events when required
• Interact and collaborate closely with the other Security Services Delivery Team to ensure they are up to date with important subject matter and share best practices
• Develop service delivery ramp up plans and strategically execute against the plan within the timeframe committed for smooth service delivery and ensure adherence to SLAs/KPIs
• Maintain and report on service delivery, SLAs/KPIs achieved,
• Demonstrate continuous improvement and expand scope as per capabilities
• Handle escalated security incident through full life-cycle, making recommendations for preventive controls and improvement of security posture of the customers.
• Take appropriate action for containment, eradication and recovery from the incident.
• Maintains awareness of new and emerging cyber-attack threats, malwares etc. with potential to harm company systems and networks. Make recommendations and implements countermeasures to mitigate potential security threats.
• Assists with the development and maintenance of IT security measurement and reporting systems to aid in monitoring effectiveness of IT Security programs.
• Develop, revise and maintenance Standard Operating Procedures and Working Instructions of the SOC to the high standards and support/train level 1 engineers.
• Develop and maintain good communications and working relationships with teams
  and external clients.

• Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security
• Minimum 8 to 10 years of experience working with security technologies, SOC, monitoring, detecting, triaging and supporting security solutions
• Expert in a specific domain and knowledge in various other security technologies
• Strong experience in one or more security technologies listed below
• Experience in monitoring, detecting, supporting and delivering security solutions such as Proof Point, TrendMicro, DLP, Email and Web Security, SPAM filtering, Vulnerability Scanning, Firewalls, IPS/IDS, SIEM (Spulnk), PAM etc.
• Have a good understanding of Security Operations and Service Delivery
• Exposure to ISO 27001, PCI related certification and compliance practices
• Awareness and expertise of using any Enterprise Ticketing system
• ITIL processes in supporting Security Solutions and Service Delivery
• Demonstrate ability to work independently while handling multiple client incidents, problems or projects.
• Ability to adapt, follow and evolve the processes and guidelines for Security Operations
• Possess an impeccable work ethic and a high degree of integrity
• Experience in a Security Operation Center environment is desirable
• Product / Technology level certifications ( one or more specific domain on need)
• CISM or CISSP or CCSP or equivalent certified
• Cisco certifications such as CCNA
• Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500
• Technical Certifications in TrendMicro, FireEye, Proofpoint, Qualys, Cisco, Cloud Raxak, KnowBe4, Splunk, CyberArk, Okta, Digital Guardian, McAfee CASB Security
• Products Preferred
• Expert use of MS Office Suite
• ITIL Foundation Level certified (desirable