Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.



Role Profile


Role title:

Consultant - Business Data Analyst


Colt Level:


Business Unit:

Technology & Security (Data Office)


Reports to:

Manager/Consultant Data Office


Location:

Bangalore / Gurgaon/ Across Colt



Role purpose


As part of the strategic Data office setup Data quality management, improvements, automation and innovations will play a pivotal role in improving the overall data quality, servicing the data office demands, Colt business units requirements and aligning IT strategy to overall business goals. We are looking for a passionate Business Data Analyst role for the Data Office. Candidate to work closely with Business users/stakeholders and will be responsible for the in-depth business domain data understanding, management and proficiency of data stored, managed across various Colt domains such as Sales, marketing, legal, finance etc. Business Data Analyst to expertly handle all things related to requirements gathering, synthesis, stakeholder’s engagements, and adhere to related data processing, data policies, data guidelines. Candidate must administer the organisation’s valuable information in compliance with policy and regulatory obligations across various domains - Sales, Marketing,CRM etc. and strive to deliver value using the underlying data. Key roles & responsibilities will involve: -

• To expertly handle all things related to requirements gathering, synthesis, stakeholder’s engagements, business data domain understanding and strive to draw insights out of data by understanding the data flows, lineages and assist in resolving the data issues
• Eliciting, decomposing requirements and stakeholder demands in terms of business process analysis, data requirements, data quality issues and improvements therein
• Translating and simplifying requirements, requirements management and communication
• Applying deep functional understanding of some domains within Colt (Telco industry) – Sales, marketing,CRM to improve domain specific data issues, driving insights and deriving business value out of underlying data sets.
• Requirements analysis and related data lineage analysis – End to End across systems and E2E Colt processes viz. C2M, Opportunity to Order, deliver to Cash, serve to renew etc.
• Assist process reengineering, improvements, system changes to improve data quality and adopt data management, governance principles as defined by the Data architect, ITA team, governance council
• Driving data Quality checks and data quality improvements, business processes assessments across domains: Sales, marketing, HR, legal, network inventory etc.
• Propose innovative ideas to improve data quality, customer experience and reduce cycle time using latest state-of-art technologies AI, ML, Data visualization techniques, RPA automations etc.

Key accountabilities

• Elicit requirements and stakeholder demands in terms of data requirements, data quality issues and improvements
• Drive data Quality checks and data quality improvements across domains: Sales, marketing, HR, legal, network inventory etc.
• Translate and simplify requirements, requirements management and communication
• Applying deep functional understanding of the key domains within Colt (Telco industry) – Sales, marketing & CRM improve domain specific data issues, driving insights and deriving business value out of underlying data sets.
• Lead requirements analysis and related data lineage analysis – End to End across systems and E2E Colt processes viz. C2M, Opportunity to Order, deliver to Cash, serve to renew etc.
• Assist process reengineering, improvements, system changes to improve data quality and adopt data management, governance principles as defined by the Data architect, ITA team, governance council
• Propose innovative solutions to improve data quality and reduce cycle time
• Conduct root cause analysis to assist with issue resolution. Collaborate effectively with wider teams: IT, Process, Security, Business stakeholders to drive data quality improvement initiatives, solutions
• Formulate, create, maintain, manage key artefacts: Data-Flow diagrams, use case diagrams, flow charts, activity diagrams, sequence diagrams, and other data models.
• Generate reports and present documentation of results to stakeholders.
• Applying Data mining techniques as far as possible to improve the Data quality, governance and usage – Predictive analytics, Cohort, retention, cluster analytics, Sensitivity analysis etc.
• Propose innovative ideas to improve data quality, customer experience and reduce cycle time using latest state-of-art technologies AI, ML, Data visualization techniques, RPA automations etc.

Key performance indicators (financial and non-financial)

• Timely delivery of reports / tasks, Data-Flow diagrams, use case diagrams, flow charts, activity diagrams, sequence diagrams, and other data models as per the agreed plan
• Accuracy in performing given tasks which will be validated basis customer and manager feedback
• Identification and timely escalation of potential issues to Manager, seniors within Data Office
• Key performance indicators:
  • Operational insights and improvements post data analysis
  • Improve Data quality across domains
  • Suggest data quality improvements adhering to organization security, data privacy, governance and data handling best practises
• Guiding junior analysts in the Data office and driving the data culture within the organization
• Building and sharing the deep domain knowledge across the team members to drive insights and value of the underlying data

Relationships and key contacts

• Service Delivery, Sales, marketing, Sales operations, Legal, HR, Procurement, Network Operations & Engineering etc.
• Order processing Team, IT support, security, billing operations, revenue Assurance, IT architecture and process design, program teams

Role specific requirements


Skills & Experience

• 10-14+ years of experience in Data management, requirement gathering, MIS/Analytics, preferably in Operations reporting.
• Able to convert Business Requirements into Data specifications, Data entity/catalog impact definitions.
• Should have exposure in creating Data modelling techniques, Data catalog, models and frameworks.
• Understand Business scenarios as in Service Delivery, Service Assurance, Sales & Marketing, Order Processing reporting, Sales, marketing support
• Good understanding and hands on experience at lease in any one of Visualization tools like Qlik, Power BI and SAC
• Predictive analytics with knowledge of Python, VBA & SQL will be desirable.
• Automation tools usage and deployments will be desirable.
• Colt existing IT estate knowledge will be desirable, if internal Colt employees.
• Takes initiative to keep self-skills up to date and actively contributes to team knowledge sharing.

Qualifications

• Graduate/MCA / IT / Engineering Graduate or Post Graduate with 10 to 14+ years of experience
• Data analytics certifications, good to have

Behaviours

Results orientation, collaborative team player, Quick learner, Self-Motivator, Good time management skills, Good communication skills



Others

• Existing Colt’s services and culture know-how will be handy.
• Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
• Identify risks related to process and information security and treat/ mitigate the same as appropriate.

What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers