Job Description

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We are seeking a skilled and motivated Support Consultant to join our Support Team. The ideal candidate will have hands-on experience in Automation Anywhere or Microsoft Power Platform and will be responsible for providing L1 and L2 support for automation solutions. This role requires strong troubleshooting skills, customer service orientation, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities
Provide Level 1 and Level 2 support for automation workflows and solutions built on Automation Anywhere or Power Platform.
Monitor, troubleshoot, and resolve incidents related to bots, flows, and integrations.
Perform root cause analysis and implement corrective actions to minimize recurring issues.
Assist in deployment, configuration, and maintenance of automation solutions.
Document issues, resolutions, and maintain knowledge base articles for common problems.
Collaborate with development teams for escalations and enhancements.
Ensure adherence to SLAs and maintain high customer satisfaction.
Skills:
Certification in Automation Anywhere or Power Platform Fundamentals - PL900
Automation Anywhere A360 (Bot development (good to have), Control Room, troubleshooting) or in Microsoft Power Platform (Power Automate, Power Apps, connectors)
Strong understanding of RPA concepts, workflows, and integrations.
Experience in incident management and ticketing tools (e.g., ServiceNow, Jira).
Strong knowledge of log analysis & troubleshooting.
Familiarity with ITIL processes.
Excellent problem-solving and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.
About Company:
'Grant Thornton INDUS' comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn't just what we do - it's how we do it. We support and enable the firm's purpose of making business more personal and building trust into every result. We're collaborators - obsessed with quality and ready for anything - who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton's access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India - Bengaluru and Kolkata

Skills Required