Job Description

Key Responsibilities:

Assist with Inquiries: Address guest or resident inquiries promptly and provide accurate information regarding services, accommodations, and facilities. Arrange Reservations & Services: Coordinate and confirm reservations for restaurants, events, and special services (e.g., spa appointments, tours, etc.) to ensure a seamless experience for guests or residents. Handle Guest Requests & Issues: Proactively manage and resolve guest or resident requests, issues, and complaints with professionalism and efficiency, ensuring satisfaction. Provide Local Information & Recommendations: Offer guests or residents insightful recommendations and information about local attractions, restaurants, entertainment options, and services to enhance their experience. Collaborate with Other Departments: Work closely with other departments (e.g., housekeeping, maintenance, GR) to ensure the timely and accurate fulfillment of guest or resident requests, and to maintain high service standards. Vendor Management & Record-Keeping: Maintain and manage vendor relationships, including tracking and keeping records of commission invoices related to services and reservations. Resolve Complaints & Concerns: Address any complaints or concerns with professionalism and work toward effective solutions to ensure guest or resident satisfaction. Coordinate Transportation Arrangements: Assist guests or residents in booking taxis, ride-sharing services, and rental cars to meet their transportation needs. Additional Duties: Perform any other duties as assigned by management to contribute to the overall guest or resident experience.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person