Job Description

Job Title:

Concierge - Retail

Department:

Operations

Reports To:

Store Manager

Job Overview:

The Concierge for Kalki Fashion retail stores is responsible for providing an exceptional, personalized experience to each client who visits the store. The role requires a customer-focused, detail-oriented individual who can deliver high-quality service, build strong relationships, and enhance the shopping experience for clients.

Key Responsibilities:

Client Greeting & Personalized Service:

Greet clients upon arrival with a warm, professional demeanor. Offer a personalized shopping experience by understanding client needs and preferences.

Maintaining Client Database and Details:

Maintain every client / customer's details like name , contact , email details etc. It serves as a central repository for storing and managing client-related data, allowing businesses to track interactions, preferences, and sales history, ultimately helping improve customer service, marketing efforts, and business decisions. Create customer/ client entry cards.

Customer Relationship Management:

Develop and maintain long-term relationships with clients to encourage repeat visits and purchases. Track and record client preferences, previous purchases, and feedback to provide future recommendations.

Skills & Qualifications:

Education:

High school diploma or equivalent required; a degree in fashion, retail, or hospitality is a plus.

Experience:

6 months to 3 years

Skills:

Excellent communication, interpersonal, and listening skills. Must have basic computer skills, basic data entry skills. Strong customer service skills with a focus on relationship-building. Strong organizational skills and attention to detail. Ability to work under pressure while delivering a high level of service.

Personal Traits:

Friendly, approachable, and professional with a high level of emotional intelligence. Flexible and adaptable to meet the needs of clients, including weekends, holidays, and evenings.

Working Conditions:

Location:

Kalki Fashion Retail Store.

Schedule:

Full-time, with flexibility for weekend and evening shifts to accommodate client needs.

Physical Demands:

Ability to stand for long periods.
Company website: www.kalkifashion.com

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person