Job Description

DESIGNATION

Concierge

LOCATION

12A, Connaught Road, Near Sadhu Vaswani Circle, Pune, Maharashtra 411001.

ABOUT US

Wellesley Hotel, Pune Wellesley Hotel is a 23-room premium art boutique property, thoughtfully designed to offer a blend of luxury, elegance, and personalized service. Our vision is to provide guests with an extraordinary stay experience where every moment is memorable. With its thoughtfully selected interiors, modern amenities, and commitment to guest satisfaction, Wellesley Hotel stands as a distinguished hospitality destination in Pune. We believe that a dedicated and skilled team is essential to uphold this promise, and we're excited to partner with you to bring the best talent on board.

JOB DESCRIPTION

Greet and welcome guests with warmth, grace, and professionalism. Handle guest check-ins, check-outs, and reservations with efficiency and attention to detail. Respond to guest inquiries, manage requests, and resolve issues promptly to ensure satisfaction. Coordinate with housekeeping, F&B, and operations teams to deliver seamless guest experiences. Offer thoughtful local recommendations for dining, shopping, cultural experiences, and events in Pune. Assist with transportation arrangements, restaurant reservations, and personalized itineraries. Anticipate guest needs and curate bespoke experiences to enhance their stay. Gather and relay guest feedback to management to continuously elevate service standards. Maintain accurate guest records, preferences, and payment information. Oversee the hotel's boutique and gift corner--ensure displays are elegant, items well-stocked, and sales efficiently managed. Assist guests with product recommendations, gift wrapping, and billing transactions.

PROFILE

Experience: Min 2-4 years. Freshers welcome. Industry: Hospitality, Hotel Management. Skills: Excellent Communication and Interpersonal Skills especially in English. Ability to multitask and manage time effectively. Problem Solver and attention to detail. Degree: Diploma or Degree in Hospitality or relevant field.
Job Type: Full-time

Pay: ?10,707.19 - ?33,505.44 per month

Application Question(s):

We need to fill this position urgently. Are you available to join on immediate basis? We are located at 12A, Connuaght Rd, Sadhu Vaswani Circle, Pune. Are you comfortable traveling to this location? What is your current CTC? What is your expected CTC? Are you available to work weekends/nights/overtime? Do you have prior experience working in a hotel/restaurant/other hospitality setting? We do not provide Food and Accomodation. Are you ok working with this setting?
Work Location: In person