Job Description

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.





Supervises and directs Concierge, and airport transportation requirements, transfer services, chauffeur driven car rentals Responsible for sorting and distributing guests' and administrative mail Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests Recommends first and foremost the hotel's own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.) Promotes hotel's spa services primarily Ensures the lobby is always kept in an orderly fashion and kept clean Coordinates the paging of guests in the lobby and Food & Beverage outlets Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times Prepares efficient work and vacation schedule for Concierge taking into consideration project occupancy and forecasts and large group movements Ensures that all Concierges, are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager Works with Front Office Manager in preparing the department's budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget + Maintains full coverage of e-concierge system, monitor daily tasks and make sure requests are handled in a professional and timely manner.


Qualifications

University Degree * School for Tourism & Hotel Management