Job Description

Key Responsibilities

:

Install, configure, and upgrade computer hardware, software, printers, and peripheral devices. Diagnose and troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices. Provide technical support to users in person, over the phone, or via remote assistance tools. Maintain and repair equipment and replace parts as needed. Set up user accounts, profiles, and permissions in accordance with company policies. Perform routine maintenance tasks such as system updates, backups, and virus scans. Document technical procedures, service requests, and solutions in the helpdesk system. Support the setup and maintenance of local area networks (LANs), Wi-Fi, and internet connectivity. Ensure all systems comply with organizational IT policies and data security standards. Assist in inventory management of IT equipment and software licenses.

Qualifications

:

Education

: Associate or bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are a plus.

Experience

: 1-3 years of experience in IT support or technical services. Hands-on experience with Windows, macOS, and common productivity software (Microsoft Office, Google Workspace, etc.).

Skills & Competencies

: Strong analytical and problem-solving skills. Good understanding of computer systems, mobile devices, and peripheral hardware. Knowledge of basic networking concepts and troubleshooting tools. Excellent communication and interpersonal skills. Ability to manage time effectively and prioritize multiple tasks.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person

Expected Start Date: 30/07/2025