Job Description

Job Title:

Computer Operator & Complaint Handling Executive

Location:

B8, Udhyogpuram partapur Industrial area Meerut UP

Job Type:

Full Time

Department:

Complaint

Reports to:

Manager

Job Summary:

We are looking for a reliable and detail-oriented

Computer Operator & Complaint Handling Executive

to manage computer systems and ensure timely resolution of customer or internal complaints. The ideal candidate will be responsible for running routine system operations while also handling and resolving complaints with professionalism and efficiency.

Key Responsibilities:Computer Operations:

Monitor and maintain computer systems. Perform data entry, daily backups, and routine software updates.

Complaint Handling:

Receive and log customer or internal complaints via phone, and email. Acknowledge complaints promptly and provide accurate information or timelines. Investigate and coordinate with relevant departments to resolve issues. Follow up with complainants to ensure satisfaction and closure. Maintain records of complaints, resolutions, and feedback for reporting.

Qualifications:

Graduate or computer diploma Proven experience in computer operations and/or complaint handling. Good understanding of computer systems (Windows/Linux), MS Office tools. Strong communication skills in Hindi and English. Ability to stay calm under pressure and deal with frustrated customers.

Preferred Skills:

Familiarity with helpdesk or complaint management systems. Basic knowledge of computer Strong organizational skills and attention to detail.

Working Conditions:

May require working in shifts. Ability to manage multiple tasks simultaneously.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid sick time
Work Location: In person