Job Description

We are seeking a proactive and empathetic

Customer Care Officer

to be the first point of contact for our clients. In this role, you will be a key part of our service delivery team, responsible for providing outstanding support and ensuring a positive experience for every customer. The ideal candidate is an excellent communicator with strong problem-solving skills and a genuine desire to help others.

Key Responsibilities

Client Communication:

Handle incoming inquiries from clients via phone, email, and live chat, providing timely and professional responses.

Problem Resolution:

Listen to customer issues, analyze the problem, and provide effective solutions. Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the client relationship.

Documentation:

Accurately log and track all customer interactions and resolutions in our CRM system.

Product Knowledge:

Develop a deep understanding of our products and services to effectively assist clients with their questions and needs.

Feedback Collection:

Gather customer feedback and report insights to management to help improve our products and services.

Client Relationship:

Build and maintain strong, positive relationships with clients, turning them into long-term partners.
Job Type: Full-time

Pay: ₹7,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Provident Fund
Language:

English (Preferred)
Work Location: In person