Job Description

Here is the

updated JD

with

Department: CRM

included:

Job Title: Computer Operator

Company:

SS India Foods Pvt. Ltd. (Deepak Brand)

Location:

Lawrence Road Industrial Area, Delhi

Nearest Metro Station:

Shakurpur (Pink Line)

Department:

CRM

Reporting To:

CRM Manager / Admin / HR

Job Summary:

We are hiring a Computer Operator for the

CRM Department

, responsible for data entry, customer records, documentation, and basic office reporting. Candidates with knowledge of

Excel, Word, Email

, and

Google Workspace

will be preferred.

Key Responsibilities:1. CRM Data Entry & Customer Records

Update customer details, enquiries, complaints, and call logs in CRM sheets/software. Maintain accurate and updated records in Excel/Google Sheets. Assist in preparing daily, weekly, and monthly CRM reports. Track issue status and coordinate with teams for closure.

2. Computer & Software Operations

Use MS Office (Excel, Word, PowerPoint) for routine tasks. Handle email communication (Gmail/Outlook) for customer follow-ups and internal updates. Use Google Workspace (Sheets, Docs, Drive, Gmail) -- preferred but not mandatory. Manage printing, scanning, documentation, and file storage.

3. CRM Coordination

Coordinate with sales, dispatch, and customer support teams on customer issues. Share reports, escalations, and updates to management. Support CRM process documentation and system updates. Maintain proper follow-up logs and closure records.

4. Communication & Reporting

Provide daily updates to the CRM Manager. Draft professional emails and maintain customer communication records. Ensure accuracy, confidentiality, and timely completion of tasks.

Skills Required:

Basic to intermediate skills in

MS Excel & MS Word

Good knowledge of

email handling

Google Workspace knowledge preferred Fast and accurate typing Good communication skills (Hindi/English) Organised, disciplined, and detail-oriented

Qualification:

Minimum:

12th Pass

Graduate preferred Freshers and experienced candidates both can apply

Working Hours:

10:00 AM to 7:00 PM (9 hours/day)

Salary:

As per company standards
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,554.38 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person